Customer Support Associate

Position Summary:

• We are looking for a Customer Support Associate to provide high-quality support for a complex software platform.
• The ideal candidate delivers a warm, human support experience rather than scripted interactions.

Job Details:

• Work from home with a schedule of Monday to Friday, 9:00PM to 6:00AM Manila time.
• US holidays are observed according to the client holiday calendar.

Responsibilities:

• Handle inbound customer support concerns through phone and email in a timely manner.
• Assist with login issues, account concerns, and guide users with varying technical levels.
• Document cases clearly and escalate complex issues when needed.

Qualifications:

• At least 1-3 years of experience in customer service, technical support, or help desk.
• Excellent English communication skills and a customer-first approach.