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Role Overview:
- Provide responsive client support via tickets, phone, chat, and social media.
- Troubleshoot issues and escalate complex cases to technical teams.
Requirements:
- 2–4 years customer service/technical support; strong English (B2–C1).
- CMS familiarity (WordPress, Wix) and Zendesk experience preferred.
Working Conditions:
- Fully remote within India; hours 6:30 AM–3:30 PM IST.
- Collaborate with cross-functional teams across Europe and US.
Benefits:
- Remote flexibility, professional development, and cross-functional learning.
Not Specified
They provide digital platform and content management solutions to clients, offering technical support and customer education. The company operates with an international, collaborative team culture and emphasizes professional growth and cross-functional cooperation.