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Overview:
- Responsible for optimization and ongoing support of the Genesys Pure Cloud platform.
- Aligns all aspects of the platform and technologies ensuring prioritization of key needs.
- Ensures optimal patient experience along with maximum efficiency of call flows.
Responsibilities:
- Platform Strategy & Ownership: Owns the roadmap, prioritizes work, partners with teams.
- Platform Engineering & Delivery: Designs builds and deploys Architect flows, IVRs, and integrations.
- General Responsibilities: Manages direct reports, maintains confidentiality, abides by regulations.
Qualifications:
- Bachelor’s degree preferred or equivalent experience in voice contact center technologies.
- Proven hands-on Genesys Cloud CX experience.
- Experience with Agile and backlog tools.
CCS
CCS is a healthcare company that partners with organizations to manage chronic care using intelligent clinical solutions, including AI. Recognized as a Great Place to Work®, it supports over 200,000 people annually with home-delivered medical supplies and pharmaceuticals.