Lead design, development, and implementation of Genesys routing projects on the Genesys Engage Platform.
Write and review secure, high-quality production code while troubleshooting and debugging across project life cycles.
Collaborate with team members and deliver knowledge transfer sessions to enhance understanding of Genesys technologies.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1,000 full-time professionals and a culture of Relentless Performance, they maintain a 99% project success rate.
Design scalable Salesforce enterprise solutions with a focus on Service Cloud and Genesys Cloud CX integration.
Lead architecture reviews, technical governance, and development of HLD/LLD documentation.
Mentor development teams and drive enterprise CRM transformation initiatives.
The hiring firm is a technology staffing company seeking an experienced Salesforce Architect for a 12-month contract role. The company focuses on enterprise CRM transformation and offers a remote work environment.
Administer, configure, and maintain enterprise service center and CCaaS platforms, including user provisioning, skills-based routing, and IVR workflows.
Provide daily production support and incident resolution for telephony, digital channels, call recordings, and platform access issues.
Partner with cross-functional teams to design and deploy telephony configurations, execute change management and UAT, and maintain technical documentation.
Equip is the leading virtual, evidence-based eating disorder treatment program ensuring access to treatment. Founded in 2019, Equip is fully virtual with a diverse, passionate team recognized as one of Time's most influential companies of 2023.
Manage cross-functional projects from planning through execution.
Coordinate with Product, Engineering, and Operations to align priorities.
Leverage AI and automation to streamline project workflows.
Telnyx builds a private, global, multi-cloud IP network and APIs for seamless interconnection. It is a financially stable, profitable company that fosters continuous learning and growth.
Leads cross-functional programs for service transformation and contact-center evolution.
Aligns enterprise partners on strategy, operating model design, and implementation.
Evaluates service performance using data and drives improvement through mitigation strategies.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We have many employees and foster an inclusive culture where people can be their most authentic selves.
Design and implement NICE CXOne routing solutions and IVR applications for a global healthcare client.
Coordinate release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
Provide technical support, troubleshoot complex issues, and collaborate with cross-functional teams to optimize customer journeys.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With over 1,000 professionals across 25 countries, the company is values-driven and boasts a 99% project success rate since 1989.
Build and configure DTMF IVR menus, call flows, and routing logic on Google CCAI Platform.
Integrate with CRM systems, virtual agents, and agent desktop components per specifications.
Develop test cases, support UAT, and maintain technical documentation and runbooks.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. It retains nearly 1000 professionals across 25+ countries and is known for its 'Relentless Performance' culture with a 99% project success rate.
Lead day-to-day operations of the Service Management organization to ensure efficient service delivery and adherence to SLAs.
Provide governance and oversight of the Managed Service Provider (MSP) including performance monitoring and compliance.
Drive service desk transformation initiatives such as automation and AI-driven solutions to improve efficiency.
A.C.Coy is an information technology services company that provides staffing and managed solutions. The organization focuses on operational excellence and client service delivery.
Serve as a hands-on ChurnZero administrator and support CX Operations initiatives.
Build and maintain scalable workflows, playbooks, and automation to support customer experience functions.
Partner with internal stakeholders to translate business requirements into system workflows and provide progress updates.
An AI-enabled performance and software platform providing customer success and experience solutions. The culture is remote and project-focused, with an emphasis on independent execution and cross-functional collaboration.
Own the AI Receptionist partner enablement strategy, roadmap, and success metrics.
Deliver scalable partner readiness through live workshops, certifications, and self-service learning.
Collaborate with Product and Engineering to translate technical capabilities into enablement assets.
Founded from Stanford AI Lab, Cresta builds a unified AI platform for customer experience using conversational AI. With $270M raised from top investors, Cresta offers a people-first culture and is led by AI pioneers.
Own ServiceNow platform governance, roadmap, prioritization, delivery readiness, and value tracking.
Manage and develop a team of 4-6 ServiceNow Developers and Administrators as a hands-on player/coach.
Partner with stakeholders and vendors to align releases, metrics, risk escalation, and measurable outcomes.
Flexential provides data center, colocation, and cloud infrastructure solutions for businesses. It fosters a diverse, inclusive, and collaborative culture, emphasizing ownership, continuous improvement, and measurable outcomes.
Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop and integrate custom chat widgets with JWT authentication and collaborate on GenAI-powered solutions.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. With nearly 1,000 full-time professionals across 25 countries, it maintains a culture of Relentless Performance and a 99% project success rate.
Own product for two squads: Integrations and Platform, focusing on customer problem, business outcome, and prioritization.
Lead continuous discovery with SOC analysts, MSSP operators, and platform administrators; talk to customers every week.
Define metrics, run integration prioritization, and shape admin/access workflows with governance controls.
Dropzone AI scales cybersecurity beyond human limits by augmenting security engineers with AI specialists, disrupting the $200B+ cybersecurity market. We are a venture-backed, 100% remote team with deep experience in cybersecurity, AI/ML, and SaaS product development, and we offer a collaborative, fast-paced culture focused on Gen AI innovation.
Own every deployment from signature to go-live, ensuring timelines, milestones, and risks are managed with nothing falling through cracks.
Design and own the end-to-end implementation process, building tooling, capacity models, and a single source of truth for site status.
Lead enablement and change management across teams, turning processes into usable documentation, training, and playbooks that stick.
Teton builds a foundational data layer for point-of-care using real-time, multimodal AI to create digital twins of patients and care environments. As a fast-growing startup, we offer a steep learning curve and a hands-on environment where ownership and constant growth are expected.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Own and lead delivery of Wonderful's platform and AI agents for enterprise customers.
Scope requirements, success metrics, and integration plans for POCs and onboardings.
Coordinate platform implementation, integrations, and agent refinement toward production launches.
Wonderful enables enterprises to build, test, deploy, and monitor AI agents for complex needs across voice, chat, email, and back-office systems. The company is focused on delivering AI solutions in any language or cultural context, with a culture that values execution, customer collaboration, and technical excellence.
Coordinate implementation projects, data mapping, configuration, and validation for Members/Customers.
Train end users on the Communications Customer Care and Billing (CC&B) application and provide lifecycle support.
Leverage generative AI tools to enhance productivity while traveling 10-20% as needed.
NISC develops enterprise software for 1,200+ energy cooperatives and communication organizations in North America. It is an AI-forward technology leader and ComputerWorld's Best Place to Work for 23 years, with a member-focused culture.
Serve as the focal point for customer programs and events, developing trusted advisor relationships with key decision makers.
Drive adoption of Process Mining, Platform Analytics, Automated Test Framework, upgrades, and other core platform capabilities.
Collaborate across Sales, Marketing, Customer Outcomes, and Partners to ensure customer satisfaction, retention, and value realization.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Lead and mentor an AI-first team of internal tool developers, owning the roadmap for our support experience.
Serve as a hands-on technical leader, writing and reviewing code in Python, TypeScript/JavaScript, and Apex.
Own Zendesk platform and integrations with Salesforce and ServiceNow, using AI to automate ticket triage and resolution.
Wiz is a cloud and AI security platform that connects code, cloud, and runtime to help teams secure cloud and AI applications. Trusted by over 65% of the Fortune 100, we are one of the fastest-growing startups, powered by Google, with a culture that values world-class talent and creative freedom.
Lead end-to-end management of strategic third-party partnerships for healthcare benefits administrators and payers.
Oversee implementation processes, partner relationships, and cross-functional coordination.
Drive continuous improvement, performance monitoring, and scalable integration strategies.
The company provides innovative virtual care solutions that help individuals manage obesity and related health conditions through personalized, evidence-based care. It is a fast-paced, technology-driven organization with an inclusive culture focused on improving healthcare access and patient outcomes.