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Overall Purpose:
- Support IT Service Management by monitoring the quality of service tickets.
- Ensure compliance with defined standards and improve data quality.
- Gain hands-on experience in IT service operations.
Main tasks:
- Review IT service tickets for completeness and accuracy.
- Identify missing or unclear information in tickets.
- Flag quality issues and deviations for correction.
Qualifications:
- Ongoing university studies, available at least until January 2027.
- Ideally experience with document management systems.
- Ideally basic understanding of ITIL concept.
Kostal
KOSTAL Group is a global, family-owned German company that develops market-leading solutions for the solar and automotive industries. The company was established in 1912 and employs about 20,000 people at 47 locations in 22 countries.