Job Description
This role is responsible for managing and resolving high-impact customer escalations for a premier technology organization, focusing on U.S. Government and strategic enterprise clients. You will ensure mission-critical issues are addressed swiftly, coordinating cross-functional teams, and providing clear communication during high-stress incidents. The work is dynamic, customer-facing, and offers exposure to emerging technologies, such as cloud, AI, and cybersecurity.
Responsibilities include leading the management of critical customer situations, maintaining ownership of high-priority cases across enterprise technologies, serving as a crisis manager, and interfacing with technical teams to drive resolution. You will also deliver mentoring, provide 24x7 on-call support, drive systemic issue identification, maintain detailed reporting, collaborate across global teams, and contribute to internal projects to enhance tools and workflows.
About Blueprint Technologies
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business.