Job Description
We are seeking a Solution Analyst with proven experience in SaaS-based customer and technical support environments, particularly within clinical settings. Your primary focus will be delivering exceptional customer experiences while resolving technical queries related to our cloud-based healthcare applications. You should be comfortable prioritizing tasks and resolving customer issues independently or collaboratively using various communication channels and tools.
Success in this role requires calm, methodical troubleshooting of simple to moderately complex system issues, and a strong understanding of administrative workflows in long-term care and medical facilities. The role involves providing empathetic, high-quality support to clients managing and using clinical applications, troubleshooting technical issues through log analysis, and collaborating cross-functionally to ensure customer satisfaction.
About PointClickCare
As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.