Assigned Support Engineer (Australia)

Assigned Support Engineers (ASEs) are trusted by GitLab's largest customers to minimize operational disruption and ensure a successful product experience. You will combine deep technical expertise with strategic customer engagement to develop an intimate understanding of each customer's GitLab technical and operating environment, enabling you to prevent issues before they occur and find solutions to complex technical and business challenges faced while using GitLab. In the space of a week, you might be meeting with customers to prioritize work on their most strategic blockers, interacting with the Product and Engineering teams to drive product defect resolution, or doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process. The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected.