Lead and inspire a team of Concierge and VIP Relations professionals across Europe and the US, delivering exceptional guest experiences around the clock.
Translate strategic vision into daily practice, oversee VIP memberships, drive revenue contributions, and own team KPIs and hiring.
Champion a culture of feedback and service excellence, rolling up sleeves to support the team during surges and escalations.
Aero is a premium air travel company that redefines flying with modern, direct flights via private terminals. They prioritize transparency, support, and accountability to foster a culture of trust and purpose among their team.
You will lead strategic sales for luxury lifestyle hotel accounts to drive revenue growth.
You will build relationships with luxury agencies and consortia across the Midwest.
You will manage transient and group travel opportunities with hotel sales teams.
The hiring partner is a hospitality organization operating a collection of luxury and lifestyle hotel brands. Its culture emphasizes collaboration between hotel sales teams and remote strategic account management to deliver exceptional client results.
Lead and develop a team of Account Managers while directly owning growth and retention for high-value property management accounts.
Serve as strategic relationship owner, protecting renewals, driving expansion, and running executive business reviews.
Own renewal and expansion revenue, maintain Salesforce discipline, and partner cross-functionally to bring customer insight into product strategy.
We help redefine and rebuild the hotel industry with cloud-native data pipelines and advanced AI/ML models to drive asset performance. We are a growing, entrepreneurial team looking for passionate, hardworking people who dream big and challenge the status quo.
Lead and develop a team of 8-10 overnight Customer Support Specialists to deliver world-class customer experiences.
Use data and KPIs to drive measurable improvements in satisfaction, quality, productivity, and efficiency.
Own hiring, coaching, and compliance while fostering a culture of accountability and continuous improvement.
Cherry is a fast-growing FinTech that provides a simple, fast, and inclusive Buy Now, Pay Later solution for medical practices. Founded by Stanford entrepreneurs and backed by top investors, the company is fully remote and focused on innovation and exceptional customer experience.
Lead the global support organization and own the experience hoteliers have when they need us most.
Transform reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality.
Drive first contact resolution and resolution times while keeping the customer experience human.
Cloudbeds provides a unified hospitality platform that powers hotels across 150 countries, processing billions in bookings annually. The company is a fully remote team of 650+ members across 40+ countries, focused on innovation and AI-powered solutions for hoteliers.
Own service quality, capacity, and performance across Customer Success and Matching.
Lead and develop managers and individual contributors, setting clear priorities and accountability.
Use customer insights and data to drive process, technology, and automation improvements.
Clever Real Estate is a venture-backed proptech company helping homeowners buy, sell, and manage real estate, saving them thousands in fees. The team has helped over 200,000 homeowners, earned a 4.9 TrustPilot rating, and fosters a culture of ownership, growth, and excellence.
Lead and develop a remote team of 8–12 Client Support Coordinators through coaching and clear expectations.
Oversee daily support operations, manage escalations, and drive continuous improvement initiatives.
Leverage performance data and AI-enabled tools to streamline workflows and enhance customer satisfaction.
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Support clients with hotel booking requests and confirm reservation details
Provide timely, professional responses to customer inquiries
Document interactions accurately and attend virtual training sessions
They support clients with hotel and travel accommodations, delivering excellent customer service for stress-free stays. The company emphasizes remote work, flexible scheduling, and continuous professional development.
Monitor team performance, review service metrics, and implement process improvements
Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.
Lead customer service strategy and service standards across multiple business units and brands.
Drive technology modernization, including AI, to streamline workflows and enhance the customer experience.
Manage team leadership, performance measurement, and cross-functional collaboration to improve service quality.
The employer is a multi-brand organization seeking to unify its customer service operations. It values a fast-paced, entrepreneurial, and collaborative culture with a focus on innovation and employee contributions.
Own customer issue resolution and drive clear communication until problems are fully resolved.
Build strong customer relationships and coordinate with Sales, Marketing, and Support to deliver seamless experiences.
Mentor junior team members and champion best practices in a collaborative remote environment.
Our partner is a technology company focused on delivering software solutions and exceptional customer experiences. The organization fosters a collaborative, remote-first culture with a strong emphasis on continuous learning, transparency, and customer success.
Provide personalized support by understanding each person's unique circumstances and going beyond expectations.
Facilitate connections to Galileo services, including clinical and administrative support, such as insurance authorizations and medical records.
Enhance experiences by building strong relationships, paying attention to details, and improving processes.
Galileo is a team-based medical practice improving the quality and affordability of health care for all, offering high-touch, data-driven care across 50 states. The company, founded by Dr. Tom X. Lee, brings together innovators from healthcare, technology, and design to transform society by solving complex healthcare problems.