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Accountabilities:
- Translate guest experience strategy into day-to-day service delivery across shifts and time zones.
- Lead, coach, and develop the Concierge and VIP Relations teams, supported by a Supervisor.
- Maintain hands-on leadership, stepping into the service queue during peak demand or coverage gaps.
Requirements:
- At least 7 years of experience in luxury hospitality and 5 years in people management.
- Proven ability to manage distributed teams and conduct performance reviews.
- Hands-on experience with CRM platforms, such as Salesforce.
Benefits:
- Comprehensive benefits including medical, dental, vision, life, and disability insurance.
- 401(k) retirement plan and Flexible Spending Accounts (FSA).
- Full-time remote work within eligible U.S. states.
Jobgether
The company provides luxury travel and concierge services, focusing on exceptional guest experiences. It leads a distributed team of approximately 15 professionals and fosters a culture of empathy, accountability, and commercial awareness.