Manage a portfolio of mid-market and enterprise accounts, driving renewals and identifying expansion opportunities.
Forecast renewal and expansion pipeline with data-driven methodology and maintain CRM hygiene.
Build multi-threaded relationships, partner with Customer Success and Sales, and own commercial negotiations.
Customer.io helps over 9,000 companies send billions of automated emails, push notifications, in-app messages, and SMS daily. They are a mid-sized, growth-oriented tech company that values empathy, transparency, and responsibility.
Manage a book of roughly 100 customer accounts, primarily Destination Marketing Organizations (DMOs), to retain and grow through proactive relationship management and strategic upselling.
Build strong relationships with multiple stakeholders, execute upsell and cross-sell opportunities, and meet quarterly/annual retention and revenue targets.
Serve as primary point of contact for customers, monitor health, and collaborate with support to ensure product adoption and success.
CrowdRiff empowers destination marketers to showcase their unique destinations through powerful visual storytelling solutions. It is a remote, diverse team of modern-day explorers that values autonomy, growth, and collaboration.
Own and grow expansion ARR and renewal outcomes within assigned accounts.
Identify and close upsell and cross-sell opportunities aligned to customer value.
Manage a high-volume install base with structured outreach and CRM tools.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions, empowering over 75,000 companies including 84% of the Fortune 500. The culture champions curiosity, collaboration, and innovation, with a strong commitment to diversity and inclusion.
Own a portfolio of eCommerce brands, using data and AI to drive customer outcomes, retention, and growth.
Monitor usage, adoption, and risk signals to prioritize accounts and run focused consultations that maximize value.
Identify upgrade and cross-sell opportunities within your portfolio, turning them into revenue while preventing churn.
Clearer.io helps eCommerce brands gain clarity through AI-powered tools that connect to their existing stack, enriching catalogs and putting data to work so products get found and trusted. They are a global team with offices in Australia, the UK, Germany, Vietnam, and the US, backed by PSG Equity and Silversmith Capital Partners, serving thousands of merchants worldwide.
Own a portfolio of high-value SMB accounts as a trusted advisor, driving retention and growth.
Proactively expand accounts across Toptal's full portfolio, including specialized talent, HireGlobal, and AI-driven services.
Manage the full client lifecycle, from discovery to closing expansion, while keeping accurate Salesforce data.
Toptal is a global network of top talent in business, design, and technology that enables companies to scale teams on-demand. It is the world's largest fully remote workforce, with $200+ million in annual revenue and a culture encouraging innovation, social interaction, and fun.
Own renewals and retention across ~80 enterprise accounts, protecting a strong retention base.
Drive expansion through new modules and new sites, shifting from inbound-led demand to proactive outreach.
Build multi-threaded relationships from plant-level users to VP and C-suite, partnering with Implementation, Support, and Product to manage churn risk.
IntellaQuest builds QMS and EHS software for regulated industrial organizations, trusted by manufacturers like Honda and Shell. Backed by Alpine Investors as part of ASG, it's connected to a community of SaaS companies focused on people and data.
Act as the strategic lead for your clients, building strong relationships and understanding their business goals and needs.
Manage complex enterprise renewal and upsell cycles end-to-end, engaging stakeholders from champions to C-level executives.
Uncover and manage risk, educate clients on new use cases, and keep internal systems updated on customer status and next steps.
Constructor is the only AI-first search and product discovery platform for enterprise ecommerce, helping brands like Sephora and Petco drive revenue and conversions. Founded in 2015, it is a fully remote, US-based company that invests in employee growth and well-being.
Own the account from handoff to onboarding, ensuring customers see early results quickly.
Monitor account health and proactively engage with customers to prevent churn and maintain goodwill.
Drive expansion by growing accounts into new markets and increasing budgets once core concerns are resolved.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. It is a small, data-driven start-up that participated in 50% of off-market home sales in the last 12 months, with a culture focused on results and mutual growth.
Own customer relationships after implementation, driving retention, renewals, and account expansion for a landscaping and outdoor services software platform.
Monitor customer health metrics, analyze adoption trends in ChurnZero, and manage the NPS process to reduce churn and improve engagement.
Collaborate cross-functionally with Sales, Product, Marketing, and Implementation teams to advocate for customers and build scalable success processes.
Jobgether is a hiring platform that uses AI-powered matching to connect candidates with partner companies. The team is collaborative and values accountability, innovation, and continuous improvement.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Manage a portfolio of SMB accounts for 1-3 location clients, focusing on retention, churn prevention, and growth opportunities. Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
Execute scalable nurture campaigns to enhance product adoption and accelerate time to value. Act as a product expert for Xplor MarianaTek, providing creative solutions, driving adoption, and managing change.
Address and document client challenges, resolve product issues, and escalate as needed to ensure satisfaction. Monitor customer health, take immediate action to mitigate risks, and develop creative solutions for retention.
Xplor provides cloud-based technology solutions to help small and medium-sized businesses manage and grow. We are a global team of talented colleagues who value diversity and support each other's success.
Build and maintain productive relationships with key stakeholders across scientific and IT functions.
Manage renewals and expansion opportunities, negotiating upwards of $100,000 in ARR.
Use customer engagement models to maximize value and identify churn risks early.
Benchling is the AI platform for biotech R&D, enabling scientists to design experiments, capture structured data, and run AI agents in their workflows. Trusted by over 200,000 scientists at companies like Sanofi and Moderna, Benchling is building an AI-first culture and welcomes diverse talent.
Manage a portfolio of mid-market accounts, driving retention and growth through consultative relationships.
Conduct product demos and use data to proactively identify upsell opportunities and customer needs.
Serve as the Voice of the Customer, escalating feedback to influence product prioritization.
TeamSnap is a youth sports technology company that provides platforms for managing teams and organizations. With a remote-first culture, they have been named one of Outside Magazine's Best Places to Work and Sports Business Journal’s Best Places to Work in Sports, fostering innovation and collaboration.
Own strategic client relationships, acting as the senior day-to-day contact across senior, regional, and market stakeholders.
Lead client status meetings, account reviews, governance forums, and Executive Business Reviews while coordinating internal teams to ensure delivery.
Identify and drive renewals, upsells, and expansion opportunities across markets, brands, teams, and capabilities.
Massive Rocket is a rapidly scaling Braze and Snowflake agency that transforms how digital marketing, product, and engineering teams connect using cutting-edge web, mobile, cloud, data, and AI technologies. The company is fast-growing with a culture of ownership, collaboration, and growth, targeting $100M in revenue.
Own save rate and GRR for the Tech Touch segment, handling cancellations and at-risk accounts with speed and judgment.
Field replies to automated outreach, monitor sequences, and help improve messaging based on customer signals.
Drive expansion by working a target list of accounts and managing NRR, pipeline, and forecasting in Salesforce.
Jump is a fintech company that provides an AI assistant for financial advisors, helping with client meeting cycles and other workflows. Backed by Battery, Sorenson, and Citi, it leads its category in market share and customer satisfaction, serving major firms like LPL, Osaic, Raymond James, and Cetera.
Drive retention and growth by running renewal cycles and expanding existing accounts.
Own the full contract lifecycle, from outreach through negotiation and execution.
Manage a mixed book of customers and maintain accurate forecasts in Salesforce.
Fal is the generative media ecosystem powering the next generation of AI products, providing infrastructure, tools, and model access for developers and enterprises. The company offers a unified platform combining high-performance inference, orchestration, and observability to make AI-native products practical at scale.
Manage a portfolio of existing accounts, driving renewals, upsells, and cross-sells.
Monitor account health metrics and proactively intervene to ensure customer success.
Conduct business reviews, build account plans, and collaborate with internal teams to expand revenue.
Runpod is an AI Developer Cloud providing infrastructure for AI experimentation, training, and deployment, serving over a million developers. It's a small, remote-first team that moves fast and takes ownership, recently closing a $100M Series A.
Own relationships with existing MSP partners as their primary point of contact.
Drive retention and expansion through onboarding, renewals, and account growth.
Track performance in HubSpot and partner with internal teams to resolve issues.
Slide is a modern, security-first BCDR company built exclusively for Managed Service Providers. Founded by Datto veterans, it values empathy, teamwork, and doing the right thing.
Drive strategic account growth by identifying and closing expansion opportunities within existing enterprise accounts.
Build deep relationships with stakeholders and act as the voice of the customer across internal teams.
Maintain CRM hygiene and execute data-driven territory plans to maximize retention and lifetime value.
Acquia empowers ambitious brands to create digital customer experiences using its open source Drupal-based Digital Experience Platform. The company is headquartered in Boston, is Great Place to Work-Certified, and is recognized as a market leader by analysts.
Build and maintain long-term customer relationships as the primary contact for strategic account discussions.
Drive growth within existing accounts via upsell and cross-sell initiatives with delivery teams.
Align customer expectations with delivery capabilities and support contract negotiations.
Stellar is Sigma Software's dedicated AdTech business unit, where over 300 experts build innovative ad tech solutions for global companies and startups. Sigma Software offers a strong professional community with deep AdTech expertise and international customers.