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The Role:
- Strategic advisor and growth engine for Acquia's most valuable partnerships.
- Own account health, retention, and commercial expansion.
Key Responsibilities:
- Identify and close upsell and cross-sell opportunities within existing accounts.
- Ensure seamless renewals and mitigate churn risk with Renewal Managers.
- Serve as the customer's advocate across Sales, Support, and Finance.
What You Bring:
- 5+ years in account management or customer success for enterprise SaaS/cloud.
- Proven track record of exceeding quotas and growing existing accounts.
- Proficiency in Salesforce.com and Google Workspace.
Acquia
Acquia empowers ambitious brands to create digital customer experiences using its open source Drupal-based Digital Experience Platform. The company is headquartered in Boston, is Great Place to Work-Certified, and is recognized as a market leader by analysts.