Source Job

• Own the renewal portfolio and retention targets, managing renewals through structured timelines and weekly revenue forecasts.
• Lead executive quarterly business reviews and serve as the primary customer advocate to drive adoption and mitigate churn.
• Negotiate renewal pricing and contract terms while identifying expansion opportunities within existing accounts.

The company provides enterprise B2B software solutions for retail, consumer packaged goods, and consumer brand customers. It fosters a data-driven, collaborative culture focused on customer success, renewal growth, and building scalable processes.

• Act as strategic relationship owner for a portfolio of IntusCare clients, managing renewals, upsells, and contract negotiations.
• Identify and pursue cross-sell and upsell opportunities while monitoring account health and proactively addressing client risks.
• Lead quarterly business reviews and coordinate internally with Product, Analytics, and Delivery teams as the voice of the customer.

IntusCare builds an end-to-end technology ecosystem for PACE and coordinated senior care, with data and AI at the center of its purpose-built EMR. The company fosters a fast-paced, high-growth, cross-functional culture focused on improving care delivery.

• Own a portfolio of high-value SMB accounts as a trusted advisor, driving retention and growth.
• Proactively expand accounts across Toptal's full portfolio, including specialized talent, HireGlobal, and AI-driven services.
• Manage the full client lifecycle, from discovery to closing expansion, while keeping accurate Salesforce data.

Toptal is a global network of top talent in business, design, and technology that enables companies to scale teams on-demand. It is the world's largest fully remote workforce, with $200+ million in annual revenue and a culture encouraging innovation, social interaction, and fun.

• Own a quota-carrying role focused on expanding business within existing accounts.
• Conduct discovery calls, demo additional solutions, and manage a pipeline to generate new revenue.
• Build strong relationships and drive long-term client success with a hunter and farmer mindset.

Bloomerang provides a powerful giving platform and support to help nonprofits raise more, recruit more, and retain more. The company has a mission-driven culture built on core values of Simplify, Care, and Act, and is home to innovative and skilled individuals.

• Own a portfolio of 20-30 large enterprise employer relationships.
• Drive retention, renewals, and risk mitigation strategies.
• Use engagement and ROI data to influence senior stakeholders.

Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. With 700,000+ members, 1,000+ enterprise clients, and over $500M in funding, it's a fast-moving, mission-driven workplace.

• Own renewal and expansion revenue across existing managed sales customers.
• Build multi-year account plans and drive predictable renewals through value reinforcement.
• Build executive relationships and coordinate cross-functionally to deliver multi-year growth strategies.

Doppler is a developer-first secrets management platform that helps startups and enterprises securely manage app configuration and secrets. With over 78,000 users and a small, entrepreneurial team, they value self-awareness and meaningful impact.

• Own and grow expansion ARR and renewal outcomes within assigned accounts.
• Identify and close upsell and cross-sell opportunities aligned to customer value.
• Manage a high-volume install base with structured outreach and CRM tools.

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions, empowering over 75,000 companies including 84% of the Fortune 500. The culture champions curiosity, collaboration, and innovation, with a strong commitment to diversity and inclusion.

• Lead, coach, and develop a team of six Enterprise Account Managers to drive retention and expansion.
• Own gross and net revenue retention, forecasting accuracy, and renewal strategy for Americas enterprise accounts.
• Collaborate cross-functionally on account planning, territory allocation, and operational excellence.

Our partner is a SaaS company focused on enterprise connectivity and IT management, serving customers across the Americas. They maintain a remote-first, inclusive culture with a strong commitment to coaching and professional development.

• Manage complex, high-ARR accounts and drive growth through strategic partnerships.
• Lead complex renewals and pricing migration negotiations with judgment.
• Use AI tools daily to synthesize data and prepare executive conversations.

Workleap is a Montreal-based tech company creating simple products for the work experience, including ShareGate for Microsoft 365. Trusted by 15,000+ companies, we are builders who value intensity and autonomy.

• Own the end-to-end contract renewal lifecycle for a portfolio of ~45 high-value accounts, ensuring high retention and minimizing churn.
• Serve as the primary trusted advisor, conducting QBRs to measure satisfaction and demonstrate ROI.
• Identify, qualify, and cultivate expansion and upsell opportunities within existing accounts to drive growth.

Quantum Sky engineers the advantage across cyber, networks, software, and quantum for mission-critical operations. The company fosters a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology.

• Own a scaled portfolio of SMB and mid-market accounts, using data to prioritize engagement and build multi-threaded relationships.
• Drive retention and renewal outcomes by identifying risk early, coordinating mitigation plans, and leading commercial conversations.
• Partner with Sales, CSMs, FDEs, and cloud-provider teams to expand adoption of DoiT's products and expertise.

DoiT is a global technology company that helps cloud-driven organizations leverage the cloud for growth and innovation, combining data, technology, and human expertise to solve complex multicloud problems. The company is an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide with a remote-first culture of entrepreneurial 'Do'ers.'

• Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
• Lead onboarding through renewals, including commercial negotiations and success planning.
• Collaborate with engineering and product teams to align customer goals and improve experiences.

A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.

• Own client relationships post-implementation, driving renewals and expansion.
• Monitor customer health metrics and adoption trends to reduce churn and increase value.
• Act as the voice of the customer, collaborating with cross-functional teams and supporting events.

Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.

• Drive retention and growth by running renewal cycles and expanding existing accounts.
• Own the full contract lifecycle, from outreach through negotiation and execution.
• Manage a mixed book of customers and maintain accurate forecasts in Salesforce.

Fal is the generative media ecosystem powering the next generation of AI products, providing infrastructure, tools, and model access for developers and enterprises. The company offers a unified platform combining high-performance inference, orchestration, and observability to make AI-native products practical at scale.

• Own a named list of North American enterprise accounts and build your pipeline through outbound, ABM, events, and executive networking.
• Run complex multi-stakeholder sales cycles from first conversation to close, landing mid-to-high six-figure first deals with net-new logos.
• Shape the North American playbook by refining our ICP, messaging, and sales motion based on field insights and buyer feedback.

TheyDo is an AI-powered journey management platform that helps the world's largest enterprises align around their customers. With a fully remote team of 100+ TheyDoers across 27 countries and backed by $50M, we are building a category-defining company with a customer-led, people-first culture.

• Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
• Build multi-threaded relationships with executives and decision makers to align on business outcomes.
• Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.

Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.

• Manage and grow a portfolio of SMB clients, driving retention, satisfaction, and revenue growth.
• Use consultative selling to uncover client challenges and expand relationships through cross-selling and upselling.
• Collaborate with cross-functional teams and maintain accurate forecasts in Salesforce to deliver exceptional client experiences.

A fast-growing global technology company that helps businesses scale through specialized talent, innovative digital solutions, and flexible workforce services. It has a collaborative, performance-oriented culture with a globally distributed team.

• Manage a portfolio of 40 mid-market and enterprise accounts, driving adoption, retention, and expansion.
• Own customer onboarding, renewals, and proactive risk management using data-driven insights.
• Act as the voice of the customer and collaborate cross-functionally to improve the product experience.

The company provides a rapidly evolving SaaS product that helps sales teams streamline their revenue workflows. It is an early-stage or rapidly growing organization with a fast-paced, dynamic culture.

• Own a book of existing SMB accounts and drive expansion revenue through adoption, renewal, and growth strategies.
• Build deep customer relationships, conduct business reviews, and position GitLab products at every lifecycle stage.
• Partner with Renewal Managers and cross-functional teams to close renewals, forecast accurately, and maximize ARR.

GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity, improve operational efficiency, and reduce security risk. Trusted by more than 50 million users and over 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, AI adoption, and continuous knowledge exchange.

• Drive new business development and strategic account management to acquire clients and expand revenue within high-value accounts.
• Lead prospecting efforts through cold calling, networking, and social selling, and manage opportunities through the sales cycle.
• Partner with technical leadership to align IT solutions with client objectives and oversee retention, renewals, and account growth.

The company is a managed service provider offering IT solutions and strategic technology services to clients. They emphasize a collaborative, growth-oriented culture and support remote work with a focus on client success.