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Global

  • Own a portfolio of high-value SMB accounts as a trusted advisor, driving retention and growth.
  • Proactively expand accounts across Toptal's full portfolio, including specialized talent, HireGlobal, and AI-driven services.
  • Manage the full client lifecycle, from discovery to closing expansion, while keeping accurate Salesforce data.

Account Management B2B Sales Salesforce Consultative Selling CRM

20 jobs similar to SMB Account Manager Canada Customer

Jobs ranked by similarity.

Canada

  • Own the SMB strategy, P&L, and budget with full accountability for revenue, profitability, and growth.
  • Drive improvements across inbound conversion, client retention, outbound sales, partnerships, and adoption of services and AI-based solutions.
  • Build and lead a high-energy sales organization with rigorous performance management, coaching, and clear expectations.

Toptal is an exclusive network that connects companies with top freelance talent across software, design, and business. It is a fast-paced, rapidly growing company with a high-performance culture and a focus on delivering exceptional client outcomes.

North America Unlimited PTO

  • Own a scaled portfolio of SMB and mid-market accounts, using data to prioritize engagement and build multi-threaded relationships.
  • Drive retention and renewal outcomes by identifying risk early, coordinating mitigation plans, and leading commercial conversations.
  • Partner with Sales, CSMs, FDEs, and cloud-provider teams to expand adoption of DoiT's products and expertise.

DoiT is a global technology company that helps cloud-driven organizations leverage the cloud for growth and innovation, combining data, technology, and human expertise to solve complex multicloud problems. The company is an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide with a remote-first culture of entrepreneurial 'Do'ers.'

Canada

  • Own and grow a portfolio of existing customers, including complex multi-entity accounts, identifying opportunities to expand adoption of Versapay's payments, AR automation, collaboration, and cash application solutions.
  • Partner closely with Customer Success Managers to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth.
  • Engage finance, accounting, and IT executives, along with PE-backed and holding-company stakeholders, to lead commercial negotiations and position Versapay as a critical partner.

Versapay automates accounts receivable and B2B payment collections, connecting finance teams, customers, and business systems in one ecosystem. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.

Europe Unlimited PTO

  • Own a book of existing SMB accounts and drive expansion revenue through adoption, renewal, and growth strategies.
  • Build deep customer relationships, conduct business reviews, and position GitLab products at every lifecycle stage.
  • Partner with Renewal Managers and cross-functional teams to close renewals, forecast accurately, and maximize ARR.

GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity, improve operational efficiency, and reduce security risk. Trusted by more than 50 million users and over 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, AI adoption, and continuous knowledge exchange.

$130,000–$170,000/yr
Canada Unlimited PTO

  • Own a portfolio of 60 customers, ensuring satisfaction, health, and renewals while managing expansion opportunities.
  • Track usage, automate rates, and spot at-risk accounts early to build turnaround plans.
  • Run regular check-ins and business reviews connecting Ada to customer value like resolved conversations and cost savings.

Ada is an AI customer service company that helps enterprise companies deliver extraordinary customer experiences through automation. Established in 2016, Ada has powered over 5.5 billion interactions for brands like Square and YETI, backed by over $250M in funding and driven by a culture of growth and continuous improvement.

$66,663–$81,477/yr
Canada

  • Own a book of 50–70 SMB accounts from kickoff through renewal, driving adoption and retention.
  • Serve as first responder for all inbound customer questions via Slack and ticketing system, triaging and resolving issues.
  • Contribute to knowledge management by creating documentation, playbooks, and help center content.

Suger helps revenue teams sell more effectively by simplifying cloud marketplace workflows. They have a flat, fast-moving culture with ~70 employees across SF and Vancouver, backed by leading VCs.

$75,000–$80,000/yr
US Unlimited PTO

  • Manage client retention, growth, and successful onboarding of new clients.
  • Oversee day-to-day account activities, program execution, and client reviews.
  • Collaborate with internal teams to drive engagement and resolve issues.

Personify Health offers a personalized health platform that combines health plan administration, wellbeing solutions, and care navigation to improve outcomes. The company is mission-driven, values diverse perspectives, and supports employee wellbeing with professional development and comprehensive benefits.

US Canada

  • Own a book of business from post-sale handoff through renewal and expansion, building strong mid-market customer relationships.
  • Identify expansion opportunities, conduct quarterly business reviews, and present tailored product demonstrations.
  • Manage pipeline and forecasting using Salesforce and other tools, with meticulous documentation and organization.

MaintainX is a mobile-first work execution platform helping industrial and frontline teams reduce downtime and run better operations. With more than 13,000 customers and now part of Autodesk, it's a fast-paced, high-growth environment focused on customer success.

US Unlimited PTO

  • Manage and grow a high-volume portfolio of SMB healthcare customers, focusing on retention, renewals, and expansion.
  • Drive customer adoption and satisfaction through proactive engagement, onboarding support, and scalable account management processes.
  • Collaborate cross-functionally with Customer Success, Sales, Product, and Support to ensure clinicians receive exceptional value from Freed's products.

Freed combines clinician insights with AI technology to create products that make clinicians happier, starting with an AI scribe that automates medical documentation. With over 28,000 paying clinicians and backing from Sequoia Capital, Freed is rapidly expanding and values fast, ambitious, and smart individuals who want to care for the people who care for our health.

$95,000–$115,000/yr
US Unlimited PTO

  • Serve as the primary relationship owner for Curated clients across legal, AI, medtech, CRO, and other non-pharma industries, guiding programs from intake to delivery.
  • Partner with internal operations and Impiricus client services teams to coordinate physician recruitment, scheduling, and execution while managing multiple concurrent engagements.
  • Help build the client services function from the ground up, creating playbooks, templates, and processes as the business scales.

Impiricus is the Agentic Commercialization Platform for Healthcare, helping life sciences teams understand physician intent and enable real-time action. Founded by a practicing physician and a senior pharma executive, it is trusted by more than one million opted-in HCPs.

US

  • Drive revenue growth by selling Gurobi software to new and existing clients.
  • Build and maintain customer relationships, securing satisfaction with products.
  • Collaborate with sales teams, maintain CRM, and report on customer needs.

Gurobi Optimization empowers customers to expand their use of mathematical optimization technology to make smarter decisions and solve complex business problems. The company looks for passionate, dedicated, innovative game-changers to join their team.

$73,000–$87,600/yr
Canada

  • Manage complex, high-ARR accounts and drive growth through strategic partnerships.
  • Lead complex renewals and pricing migration negotiations with judgment.
  • Use AI tools daily to synthesize data and prepare executive conversations.

Workleap is a Montreal-based tech company creating simple products for the work experience, including ShareGate for Microsoft 365. Trusted by 15,000+ companies, we are builders who value intensity and autonomy.

$142,000–$200,000/yr
US Unlimited PTO

  • Own a defined territory and revenue plan for upper SMB and Mid-Market merchants with up to $300M in annual sales.
  • Lead executive discovery and consultative selling with C-suite leaders to build quantified business cases and create net-new pipeline.
  • Navigate complex multi-stakeholder sales cycles, negotiate commercial terms, and drive partnerships from signature to launch.

Affirm is a financial technology company providing clear, predictable pay-over-time solutions with no hidden fees. The company is a remote-first organization with a culture of care, transparency, and flexibility, offering comprehensive benefits and equity.

$50,000–$55,000/yr
US 3w PTO

  • Build relationships with targeted clients and strategically consult to strengthen retention and recurring revenue.
  • Educate clients on new products, features, and industry knowledge to maximize their Subsplash investment.
  • Develop innovative solutions tailored to client needs and help them succeed in platform utilization.

Subsplash is an engagement platform for churches, Christian ministries, non-profits, and businesses, serving 14,000+ clients. The company is a team of 290+ mission-driven people committed to humility, innovation, and excellence.

$51,757–$86,943/yr
Canada

  • Serve as the single post-sales support point of contact for customers, driving value and impact conversations.
  • Coordinate with internal teams to ensure delivery of contracted products and services while meeting SLAs and KPIs.
  • Track customer adoption, document use cases, and coordinate training needs across a portfolio of accounts.

Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies grow, manage risk, and innovate. They are a diverse, global team that values creativity, collaboration, and bold ideas.

Europe

  • Founding Account Manager for the EU, building the account management function from scratch with no playbook.
  • Own expansion revenue and retention for self-service customers and high-potential key accounts across Europe.
  • Run engagement experiments, rescue at-risk accounts, and analyze cancellations to drive growth and retention.

respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email in one place. Trusted by businesses in over 127 countries, the company operates as a globally distributed team with a diverse and inclusive culture.

Australia

  • Drive strategic account growth by identifying and closing expansion opportunities within existing enterprise accounts.
  • Build deep relationships with stakeholders and act as the voice of the customer across internal teams.
  • Maintain CRM hygiene and execute data-driven territory plans to maximize retention and lifetime value.

Acquia empowers ambitious brands to create digital customer experiences using its open source Drupal-based Digital Experience Platform. The company is headquartered in Boston, is Great Place to Work-Certified, and is recognized as a market leader by analysts.

Americas

  • Own dozens of accounts from initial meeting through close and upselling.
  • Research every prospect and listen deeply to understand their challenges and opportunities.
  • Know the product cold, prepare strong proposals, and defend terms to close deals.

Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI. The company is a profitable, rapidly growing team of roughly 140 people distributed across North and South America, with a culture that values ownership, transparency, and continuous improvement.

$110,000–$110,000/yr
US 4w PTO

  • Own a quota-carrying role focused on expanding business within existing accounts.
  • Conduct discovery calls, demo additional solutions, and manage a pipeline to generate new revenue.
  • Build strong relationships and drive long-term client success with a hunter and farmer mindset.

Bloomerang provides a powerful giving platform and support to help nonprofits raise more, recruit more, and retain more. The company has a mission-driven culture built on core values of Simplify, Care, and Act, and is home to innovative and skilled individuals.

US Unlimited PTO 16w maternity 16w paternity

  • Hunt and win new logos across North America's mid-market, owning the full sales cycle from prospecting to close.
  • Lead deep discovery with technical and business buyers and connect Vanta's platform to real business outcomes.
  • Partner with SDRs, Solutions Engineers, and internal teams while maintaining a healthy, accurate pipeline.

Vanta provides a Trust Management Platform that automates security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. The company has a kind, talented team and values continuous learning, with many employees succeeding without prior security experience.