Manage, retain, and expand a high-volume portfolio of B2B healthcare customers, primarily small medical practices with 2–5 providers.
Oversee the customer journey from onboarding and adoption through renewals and expansion, ensuring clinicians receive exceptional value.
Balance proactive engagement with scalable processes and use data to prioritize accounts.

How You'll Have Impact:

Own a high-volume portfolio and drive retention, renewals, and expansion opportunities.
Improve customer adoption through successful onboarding, training, and continued product utilization.
Collaborate cross-functionally with Customer Success, Sales, Product, and Support to improve the customer experience.

What You'll Bring:

5–8 years of experience in account management or customer success, preferably in B2B SaaS.
Proven track record of improving retention, driving renewals, and identifying growth opportunities.
Strong analytical and communication skills, with comfort operating independently in a fast-paced environment.

What We'll Bring:

Competitive compensation and equity in a high-growth company.
Medical, dental, and vision benefits, unlimited PTO, and a 401(k) plan.
A collaborative, ambitious team committed to making healthcare better.

Freed

Freed combines clinician insights with AI technology to create products that make clinicians happier, starting with an AI scribe that automates medical documentation. With over 28,000 paying clinicians and backing from Sequoia Capital, Freed is rapidly expanding and values fast, ambitious, and smart individuals who want to care for the people who care for our health.

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