Account Manager, AMER (Remote)
Benefits
Unlimited PTO
16w maternity
16w paternity
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Commercial Ownership:
- Treat your book of business as your own, spotting opportunities and challenges early.
- Take accountability for results and bring thoughtful recommendations to your manager.
- Drive growth through value articulation and adoption, not feature gates.
Forecasting and Data:
- Use a repeatable methodology to forecast renewal and expansion pipeline accurately.
- Maintain strong CRM hygiene and reliable pipeline data.
- Make data-driven decisions, not gut feel.
Cross-Functional Partnership:
- Build trust across the organization, not just with one champion.
- Partner closely with Customer Success on account health and with Sales on expansion deals.
- Collaborate with Legal, Finance, and other teams as needed to close deals.
Customer.io
Customer.io helps over 9,000 companies send billions of automated emails, push notifications, in-app messages, and SMS daily. They are a mid-sized, growth-oriented tech company that values empathy, transparency, and responsibility.