Customer Success Manager

Accountabilities:

• Manage customer relationships post-implementation, ensuring clients achieve business objectives.
• Take direct responsibility for renewals and account expansion with internal teams.
• Develop and monitor customer health metrics to identify churn risks and engagement gaps.

Requirements:

• 2+ years in Customer Success, Account Management, Consulting, or Business Development.
• Strong analytical skills to interpret customer data and translate findings into recommendations.
• Excellent communication and organizational skills with a proactive, customer-focused mindset.

Benefits:

• Base salary of CAD $80,000–$90,000 per year plus a 10%–15% performance bonus.
• Employer-funded HSA healthcare plan, RRSP matching, and unlimited paid time off.
• Remote work arrangement with a paid company winter break from December 24 to January 1.