Onboarding Analyst I

Role Overview:

• Manage the technical implementation and activation of new gyms and fitness studios across SMB and LATAM markets.
• Ensure clients are fully operational within SLAs and maintain high-quality onboarding standards.

Responsibilities:

• Configure platform modules, integrations, contracts, payment methods, and electronic invoices for each client.
• Coordinate data migrations and validate results with clients.
• Track onboarding KPIs and continuously improve processes.

Requirements:

• Previous experience in onboarding, technical implementation, or customer operations is desirable.
• Strong organizational, analytical, and communication skills with a customer-oriented mindset.
• Ability to work independently in a remote environment and collaborate cross-functionally.

Benefits:

• Fully remote position with home office support and flexible working arrangements.
• Health, dental, and life insurance coverage plus meal allowances.
• Additional time off, wellness benefits, educational partnerships, and professional development opportunities.