First point of contact for new customers post-signup, guiding them to a live setup.
Collaborate to understand goals and translate pain points into result-driven plans.
Ensure smooth onboarding and high satisfaction through channel and AI configuration.

Responsibilities:

Collaborate with customers to maximize platform value.
Set up channels, AI agents, and automations for lead handling.
Monitor satisfaction and platform usage, reporting on retention.

Qualifications:

2+ years in B2B SaaS onboarding, implementation, or customer success.
Strong communication in Portuguese and English.
Technical confidence with APIs, webhooks, and integrations.

What's in it for you:

Competitive compensation and mental health allowance.
Flexible working environment and hours.
Virtual events and a supportive, global team culture.

Respond.io

Respond.io is an AI-powered business messaging platform helping companies manage customer conversations across chat, calls, and email in one place. They are a globally distributed team with employees worldwide, fostering a diverse and inclusive culture.

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