Customer Care Specialist

About the Role:

• Handle inbound, unsolicited customer calls from consumers and healthcare professionals regarding product questions, adverse events, sample requests, and more.
• Demonstrate empathetic communication and tele-management skills to facilitate understanding of medical terminology.

Key Responsibilities:

• Maintain excellent quality standards and adhere to approved materials and discussion guides.
• Accurately capture information in program-specific databases and triage escalations for compliant resolution.
• Perform identification and processing of adverse events and technical complaints according to working practice documents.

Requirements:

• BA/BS degree or relevant work experience.
• Customer service-related experience and expert-level typing skills.
• Ability to submit and maintain credentials such as training and vaccinations for access to healthcare facilities.

What We Offer:

• Competitive compensation and comprehensive benefits packages tailored to your role and location.
• A primarily remote work model for better work-life balance.
• A supportive, diverse, and inclusive culture that embodies EPIIC values (excellence, passion, innovation, integrity, collaboration).