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Responsibilities:
- Communicate approved program information and resources clearly, adapting to individual patient needs.
- Apply critical thinking to clarify concerns, identify unresolved needs, and determine next steps.
- Maintain accurate documentation of patient interactions and outcomes within designated systems.
Qualifications:
- Associate degree required; bachelor's degree preferred.
- Two years of experience in patient support, care coordination, or related field.
- Proficiency in CRM systems, telephony platforms, and Microsoft Office.
Work Environment:
- Fully remote position with standard EST schedule (11 PM to 8 PM).
- Fast-paced, metrics-driven environment requiring multitasking.
- Collaborative team culture with focus on continuous improvement.
Momentum Life Sciences
Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health by combining real connections and technology. With more than 30 years of experience, we partner with life science companies to design and deliver patient support programs.