Source Job

• Conduct structured outreach to patients and caregivers throughout the treatment journey, providing program-approved education and support.
• Identify barriers to treatment initiation and adherence, develop practical strategies, and escalate clinical or safety concerns as needed.
• Accurately document interactions and outcomes while managing an assigned caseload and collaborating with case management teams.

We provide patient support programs that deliver individualized clinical education, treatment-support services, and care coordination to patients and caregivers. Our culture is supportive, dedicated, and teamwork-driven, and we are proud of our relentless focus on improving the lives of the patients we support.

• Serve as first point of contact for patient and customer inquiries, resolve issues.
• Schedule appointments, verify insurance, and maintain records.
• Coordinate with clinical teams, route urgent calls, and support navigation.

A patient-focused healthcare organization dedicated to simplifying access to care. The team provides comprehensive training and development in a supportive, fast-paced culture.

• Conduct outbound and inbound outreach calls when automated workflows fail, assisting patients with onboarding and clinical metric collection.
• Manage high-volume inbound queues, process webform exceptions, and execute clinical triage handoffs to RNs and Pharmacists.
• Accurately document patient interactions, track engagement metrics, and collaborate cross-functionally to refine operations.

Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has grown to become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.

• Contact patients via phone, email, and SMS to guide them through at-home sleep tests.
• Develop engagement strategies and monitor performance to improve test completion rates.
• Collaborate with cross-functional teams to ensure consistent patient communication.

This company offers at-home sleep testing services for sleep apnea diagnosis. They focus on patient engagement and operational efficiency with a collaborative culture.

• Engage prospective patients via phone, email, and SMS to guide them through at-home sleep apnea testing and treatment options.
• Conduct consultative sales and follow-up activities to address patient concerns and drive conversion toward testing or treatment.
• Maintain accurate CRM records, track patient progress, and collaborate with clinical and support teams to ensure compliance and quality.

20four7VA connects businesses with offshore independent contractors for remote support services, primarily in developed markets. It offers competitive rates, weekly payments, free training, and a supportive community for its contractors.

• Make 8-15 outbound calls per hour to eligible patients using warm leads and cold outreach.
• Educate patients on the benefits of RPM and CCM programs and enroll interested patients with verbal consent.
• Maintain accurate records, meet productivity goals, and support text/email campaigns as needed.

1bios is a leading provider of Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and other virtual care solutions. The company partners with physician practices and health systems to deliver impactful remote care to patients and is building a growing, empathetic team.

• Provide compassionate telephone support to patients with complex medical conditions.
• Manage around 450 calls weekly, handling sensitive and emotionally challenging enquiries.
• Work remotely within the UK while collaborating with clinical and pharmacy teams.

Montu UK is a leading digital health company specialising in cannabis-based medicines, improving patient access to safe and effective treatments. They foster a patient-centred culture where every conversation makes a difference and the Patient Support team is central to patient care.

• Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
• Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
• Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.

Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.

• Conduct outbound and inbound calls to prospective clinical trial participants and perform protocol-specific prescreening.
• Manage patient recruitment pipelines across multiple trials, including cardiology, vaccine, migraine, obesity, and diabetes studies.
• Maintain accurate documentation of patient interactions and follow up with qualified candidates to support enrollment goals.

UniTriTeam is a clinical research organization focused on patient recruitment and prescreening for clinical trials. The team supports multiple concurrent studies across therapeutic areas including flu vaccines, migraine, obesity with diabetes, and cardiology, with a collaborative and patient-centered culture.

• Establish and maintain superior relationships with patients, clinicians, and internal teams.
• Provide product training and support to patients, study participants, and clinicians.
• Document interactions accurately and act as the voice of the customer to improve products and services.

Cala Health creates non-invasive prescription therapies for chronic disease, beginning with the kIQ® Plus for hand tremor. The company is mission-driven and offers employees tools, training, and mentoring to succeed in a collaborative culture.

• Coordinate visit scheduling for clinical research studies, ensuring appointments occur within required windows.
• Monitor daily visit logistics, rescheduling details, and compliance with SOPs to support seamless home-visit experiences.
• Collaborate with patients, Heroes, and internal teams to resolve scheduling challenges and meet KPIs.

Hawthorne Health makes clinical trials accessible and convenient for everyone by combining technology and design with a distributed workforce of health professionals. It is a technology-savvy, human-centered company that values connection and operates through a network of credentialed clinicians known as Heroes.

• Serve as the first point of contact for members, clients, or customers, handling inbound and outbound calls, text messages, and emails.
• Manage case work, document interactions accurately, and ensure a positive customer experience.
• Resolve routine issues at first contact and escalate complex issues to the appropriate team when necessary.

Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.

• Conduct outbound and inbound calls to schedule in-home annual and comprehensive wellness visits.
• Manage confirmation calls, rescheduling, and cancellations to support patient engagement.
• Introduce patients to WellBe services, answer questions, and overcome objections to participation.

WellBe is a physician-led, advanced practice clinician driven geriatric care team focused on providing in-home care for frail, elderly Medicare Advantage patients. The company delivers concierge-level medical care and social support across the entire care continuum.

• Serve as the primary non-clinical contact for members, providing timely and empathetic assistance via phone, email, and other channels.
• Explain healthcare benefits and programs, coordinate appointments, and manage cases from intake through resolution.
• Collaborate with clinical teams and providers to remove barriers to care and ensure a seamless healthcare journey.

The company provides healthcare navigation and member support services, helping members access essential healthcare services. The culture emphasizes customer service, remote work, and professional development in a technology-driven healthcare environment.

• Connect with eligible patients through inbound calls, outbound outreach, and AI-assisted tools.
• Serve as the main point of contact, coordinating with physicians, PTs, and health coaches.
• Maintain organized documentation and use motivational interviewing to support patient engagement.

Protera Health is a fast-growing digital health company reimagining musculoskeletal care. Founded by orthopedic surgeons, we combine technology and personalized human support; our multidisciplinary virtual care team treats patients like family.

• Conduct empathetic live conversations with clients who missed or canceled appointments to help them rebook or find a new provider.
• Maintain accurate documentation and collaborate with clinical, provider operations, support, and external partner teams.
• Meet outreach and productivity goals while delivering personalized support and identifying engagement barriers.

Jobgether is a platform that matches candidates with job opportunities using AI-powered matching for fast, objective review. The company supports a remote, mission-driven culture focused on improving access to quality mental healthcare.

• Provide patient education on diabetes treatments and resources via telephone, video, email, and SMS.
• Work from a dedicated home workspace, adhering to program guidelines and ensuring compliance.
• Demonstrate excellent communication, time management, and problem-solving skills in a fast-paced environment.

IQVIA is a global provider of clinical research services, commercial insights, and healthcare intelligence for life sciences and healthcare. Their Commercial Sales & Medical Solutions division has over 10,000 field professionals in more than 30 countries, focusing on launch and marketing of medical products.

• Provide empathetic, solutions-oriented support to families via phone, email, and chat during evenings and weekends.
• Guide members to mental health resources (EAP) and critical resources for urgent shelter, food, or crisis situations.
• Verify member eligibility, document interactions in the CRM, and meet daily/weekly KPIs including service level and satisfaction scores.

Care.com is a consumer tech company on a mission to help families find and manage high-quality care for loved ones. Available in more than 20 countries, we are the world's leading care platform with a culture that reflects our own experiences as caregivers.

• Serve as a primary point of contact for clinic navigators and referral coordinators, collecting patient documentation and coordinating orders.
• Manage patient orders from initiation through completion using Salesforce, tracking progress and resolving issues.
• Collaborate with Territory Managers and internal teams to support regional sales efforts and improve clinic workflows.

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Their team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience.

• Provide compassionate first-contact support for clients seeking mental health care, conducting needs assessments and risk triage.
• Manage high-volume inbound calls, emails, and chats, while navigating CRM tools like Zendesk and Salesforce.
• Demonstrate flexibility in working overnight shifts and maintain strong written and verbal communication skills.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.