Specialist I, Client Success (Retention)

Responsibilities:

• Reconnect with clients through empathetic live conversations to help them rebook, find another provider, or identify next steps.
• Guide client decisions by explaining platform features, addressing concerns, and providing informed guidance.
• Maintain clear documentation and collaborate across teams to resolve issues and improve the client experience.

Requirements:

• 1–3 years of experience in a people-facing role such as client success, care navigation, inside sales, or mental health services.
• Strong verbal and written communication skills with the ability to engage clients warmly over phone, SMS, and email.
• Balance of empathy and operational discipline to meet outreach and productivity goals while keeping interactions personal.

Benefits:

• Compensation of $24.04 per hour plus $18,000 in variable compensation, with comprehensive medical, dental, vision, life, and disability insurance.
• Flexible paid time off, company-paid holidays, a company-wide winter break, and up to 18 weeks of paid parental leave.
• Remote-work support including home office assistance, wellness and professional development stipends, and travel for 2–3 offsites per year.