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Overview:
- Elevate Reach is hiring a Customer Retention Specialist to support their client companies in keeping customers.
- This is a full-time, fully remote position on their own team.
What You'll Do:
- Reach out to customers who have asked to cancel or stopped using a service.
- Listen for the real reason, offer the right solution, and explain options clearly.
- Document conversations, follow up, and share patterns with the client team.
Who Fits:
- 1 or more years in customer service, retention, or sales.
- Calm, warm, and confident on the phone with good listening skills.
- Comfortable working toward weekly goals and has a quiet home workspace.
What's Offered:
- Training on retention conversations and the client's products.
- Skills that carry directly into sales and room to grow as the client base expands.
- Health, dental, and vision insurance, 401(k) retirement plan, and a flexible schedule.
Elevate Reach
Elevate Reach helps businesses keep their customers by managing retention conversations and reducing cancellations. They are a growing team offering fully remote positions with a focus on training and developing practical customer service and sales skills.