Patient Support Coordinator

What you'll do:

• Handle a high volume of inbound and outbound patient calls, around 450 per week.
• Support patients with complex, sensitive and emotionally challenging enquiries.
• Work closely with clinical and pharmacy teams to ensure timely patient support.

What you'll need:

• Previous experience in high-volume telephone-based customer service or patient support.
• Empathy, patience and emotional resilience in difficult conversations.
• Strong organisational skills and confidence using multiple systems.

Why join us:

• Make a genuine difference to patients living with complex medical conditions.
• Work remotely from home within the UK with 25 days annual leave plus bank holidays.
• Opportunities to develop and progress in a growing healthcare organisation.

About Montu UK:

• Leading digital health company specialising in cannabis-based medicines.
• Dedicated to improving patient access to treatment through technology and clinical care.
• Patient Support team is central to the care and experience provided.