Provide best-in-class customer education, training, and support via phone, virtual platforms, and email for the Omnipod portfolio.
Work cross-functionally with departments including Product Support, Medical Affairs, Marketing, and Customer Care to ensure patient success.
Maintain compliance with HIPAA and other regulations while documenting interactions and meeting departmental service levels.
Insulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The company fosters a collaborative, forward-thinking culture that supports a healthy work and life balance.
Provide personalized inbound and outbound support to patients and caregivers through approved communication channels including phone, email, chat, and text.
Build trusting relationships using empathy, active listening, and motivational interviewing to understand patient needs and identify barriers to engagement.
Collaborate with internal teams and program partners to coordinate resources, document interactions accurately, and maintain compliance with program guidelines.
Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health by combining real connections and technology. With more than 30 years of experience, we partner with life science companies to design and deliver patient support programs.
Make 8-15 outbound calls per hour to eligible patients using warm leads and cold outreach.
Educate patients on the benefits of RPM and CCM programs and enroll interested patients with verbal consent.
Maintain accurate records, meet productivity goals, and support text/email campaigns as needed.
1bios is a leading provider of Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and other virtual care solutions. The company partners with physician practices and health systems to deliver impactful remote care to patients and is building a growing, empathetic team.
Conduct high-volume outbound telephone outreach to patients to introduce pharmacy services and guide them through enrollment.
Document patient consent and update electronic health records, including preferred pharmacy and electronic prescriptions.
Manage outreach queues, meet call center performance expectations, and uphold HIPAA privacy standards.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered approach. The company fosters an innovative, evolving environment focused on improving patient outcomes and quality of life.
Provide virtual nutrition assessments and education to patients with gestational diabetes.
Develop personalized meal plans and strategies for blood glucose management.
Collaborate with multidisciplinary team to coordinate individualized patient care.
Total Sono is a growing women's health organization providing comprehensive ultrasound, maternal-fetal medicine, and specialized women's health services throughout New York and New Jersey. It is an expanding organization dedicated to patient-centered care and evidence-based clinical guidelines.
Provides exceptional customer service and engagement via telephone.
Identifies customer needs and assists them with healthcare related issues through outreach programs.
Researches, identifies, and solves problems while verifying eligibility and placing call backs as required.
Carenet Health is a healthcare services company that provides customer engagement and support solutions for health plans and members. The company fosters a collaborative, innovative culture focused on empowering team growth through trust, opportunity, and accountability.
Conduct outbound and inbound outreach calls when automated workflows fail, assisting patients with onboarding and clinical metric collection.
Manage high-volume inbound queues, process webform exceptions, and execute clinical triage handoffs to RNs and Pharmacists.
Accurately document patient interactions, track engagement metrics, and collaborate cross-functionally to refine operations.
Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has grown to become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Conduct structured outreach to patients and caregivers throughout the treatment journey, providing program-approved education and support.
Identify barriers to treatment initiation and adherence, develop practical strategies, and escalate clinical or safety concerns as needed.
Accurately document interactions and outcomes while managing an assigned caseload and collaborating with case management teams.
We provide patient support programs that deliver individualized clinical education, treatment-support services, and care coordination to patients and caregivers. Our culture is supportive, dedicated, and teamwork-driven, and we are proud of our relentless focus on improving the lives of the patients we support.
Manage patient messages through the telehealth platform and address routine clinical questions within your nursing scope.
Escalate complex medical concerns, coordinate with providers, and ensure timely follow-ups.
Maintain accurate documentation, follow HIPAA protocols, and work independently in a fast-paced remote environment.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. It is an early-stage, remote-first company with a globally distributed team that values clarity, accountability, and initiative.
Serve as first point of contact for patient and customer inquiries, resolve issues.
Schedule appointments, verify insurance, and maintain records.
Coordinate with clinical teams, route urgent calls, and support navigation.
A patient-focused healthcare organization dedicated to simplifying access to care. The team provides comprehensive training and development in a supportive, fast-paced culture.
Serve as the primary non-clinical contact for members, providing timely and empathetic assistance via phone, email, and other channels.
Explain healthcare benefits and programs, coordinate appointments, and manage cases from intake through resolution.
Collaborate with clinical teams and providers to remove barriers to care and ensure a seamless healthcare journey.
The company provides healthcare navigation and member support services, helping members access essential healthcare services. The culture emphasizes customer service, remote work, and professional development in a technology-driven healthcare environment.
Conduct comprehensive telephonic assessments and develop individualized care plans for patients with chronic conditions.
Use Motivational Interviewing to promote self-management and coordinate care with interdisciplinary teams.
Monitor biometric data and IVR trends to identify clinical risks and prevent hospitalizations.
The company provides telephonic nurse care management services for patients with chronic conditions, using technology-enabled care delivery. It has a mission-driven, collaborative culture focused on innovation and patient impact, with a fully remote team.
Conduct outbound and inbound calls to prospective clinical trial participants and perform protocol-specific prescreening.
Manage patient recruitment pipelines across multiple trials, including cardiology, vaccine, migraine, obesity, and diabetes studies.
Maintain accurate documentation of patient interactions and follow up with qualified candidates to support enrollment goals.
UniTriTeam is a clinical research organization focused on patient recruitment and prescreening for clinical trials. The team supports multiple concurrent studies across therapeutic areas including flu vaccines, migraine, obesity with diabetes, and cardiology, with a collaborative and patient-centered culture.