Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Support clients and providers across live chat, messaging, and phone with empathy and professionalism
Solve complex issues around insurance, billing, and platform navigation while balancing quality and efficiency
Collaborate with teammates to identify recurring challenges and improve the support experience
Grow Therapy is a mental health platform that connects providers, insurance payors, and patients through a three-sided marketplace. Backed by over $328M in funding and a $3B valuation, the company fosters an ambitious, kind, and ownership-driven culture focused on making care accessible.
Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Coordinate patient care by matching individuals with the right therapist and supporting them every step of the way.
Use healthtech platforms and strong communication skills to manage patient needs with empathy and organization.
Sailor Health is revolutionizing mental health care for older adults, addressing an underserved and growing segment of American healthcare. It's a small, agile, remote-first team that values purpose, collaboration, growth, and making care accessible and compassionate.
Provide compassionate telephone support to patients with complex medical conditions.
Manage around 450 calls weekly, handling sensitive and emotionally challenging enquiries.
Work remotely within the UK while collaborating with clinical and pharmacy teams.
Montu UK is a leading digital health company specialising in cannabis-based medicines, improving patient access to safe and effective treatments. They foster a patient-centred culture where every conversation makes a difference and the Patient Support team is central to patient care.
Resolve complex issues impacting providers and members as a subject matter expert.
Manage a queue of assigned cases and communicate via calls, messages, and email.
Collaborate with production teams to improve the member and provider experience.
Oscar is a health insurance company built around a full stack technology platform and a focus on serving members. Founded in 2012, it fosters an inclusive culture where employees feel connected across remote work.
Support users via email, chat, and occasional calls
Troubleshoot and resolve issues quickly and professionally
Help improve internal processes and collaborate with a fully remote team
Auctria is a fundraising event platform that has helped raise over $1.25 billion for nonprofits. We're a Canadian remote-first company supporting organizations across North America and growing fast.
Provide world-class customer support to patients and advocates via phone, email, and chat.
Troubleshoot and resolve client inquiries with empathy and creative problem-solving.
Gather and track feedback to improve the Solace platform and client experience.
Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.
Take inbound calls from patients, providers, and members, handling everything from routine questions to emergent situations.
Support members with insurance needs, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations.
Provide 24/7 Triage Support and assign priority for a Registered Nurse to deliver health advice.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to deliver positive healthcare experiences and improve outcomes. For over 30 years, the company has combined clinical expertise with data-driven technology, fostering a collaborative and innovative culture that empowers growth through trust, opportunity, and accountability.
Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.
Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.
Serve as the primary non-clinical contact for members, providing timely and empathetic assistance via phone, email, and other channels.
Explain healthcare benefits and programs, coordinate appointments, and manage cases from intake through resolution.
Collaborate with clinical teams and providers to remove barriers to care and ensure a seamless healthcare journey.
The company provides healthcare navigation and member support services, helping members access essential healthcare services. The culture emphasizes customer service, remote work, and professional development in a technology-driven healthcare environment.
Deliver Level 1 support via phone, email, and ticketing for clinical systems.
Troubleshoot and resolve issues, escalating complex cases when needed.
Manage user accounts and support vaccine-related operations.
Alphanumeric provides customer service and technical helpdesk support for healthcare and life sciences clients, including a global pharmaceutical company. They value empathy and strategic thinking, offering full training and e-learning courses to support employee growth.
Provide timely, accurate, and empathetic support to Raya members via email.
Troubleshoot product and service issues, identify root causes, and ensure resolution with thoughtful follow-up.
Analyze support data and collaborate with leadership to improve member experience and workflows.
Raya is a private community connecting members for dating, networking, and friendship worldwide. It is a startup with a global team focused on thoughtful, high-touch member support.
Provide warm, personalized support to Felix patients through chat and email.
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
Work alongside AI tools, spot gaps, and help improve how patients are supported over time.
Felix is a digital healthcare company providing online treatment, prescription delivery, and ongoing care across daily health categories. As Canada's first end-to-end healthcare experience, it fosters an early-stage, mission-driven culture with a collaborative and high-performing team.
Deliver empathetic, solution-oriented support to clinicians, clinical staff, and administrators.
Manage orders, resolve issues, and maintain documentation with accuracy and attention to detail.
Collaborate cross-functionally with Sales, Product, Lab, Billing, and Operations to ensure timely communication.
Artera is an AI startup developing medical artificial intelligence tests to personalize therapy for cancer patients on a global scale. It is a remote-first, collaborative company with a high-performance culture focused on customer success.
Handle 20–40 inbound support calls and tickets daily from hospice organizations and pharmacies.
Assist physicians with e-prescribing setup, troubleshoot technical issues, and provide proactive guidance.
Partner with Client Success and Sales teams to drive satisfaction, retention, and support quality.
A healthcare software company focused on connecting care teams and reducing medication delays. It is a growing, remote-first organization with a collaborative, mission-driven culture and AI-enabled tools.
Establish and maintain superior relationships with patients, clinicians, and internal teams.
Provide product training and support to patients, study participants, and clinicians.
Document interactions accurately and act as the voice of the customer to improve products and services.
Cala Health creates non-invasive prescription therapies for chronic disease, beginning with the kIQ® Plus for hand tremor. The company is mission-driven and offers employees tools, training, and mentoring to succeed in a collaborative culture.
Serve as a point of contact for client inquiries and support requests.
Coordinate services, scheduling, and follow-ups with clear professional communication.
Maintain accurate records, monitor tasks, and ensure timely resolutions for a positive client experience.
Aisles & Abroad is a travel-focused company delivering customer support and coordination services. The company maintains a supportive and collaborative remote team environment with opportunities for professional growth.
Manage day-to-day front desk tasks for multiple clinics, including inboxes, calendars, bookings, billing, and charting in Jane.
Provide warm, professional support to patients by phone, email, and secure messaging while safeguarding their information.
Contribute your clinic experience to shape Jane's Services and help test AI tools that save time without compromising quality.
Jane is a founder-led SaaS company that creates practice management software for health and wellness clinics. With more than 800 remote employees across Canada, the US, and the UK, it combines high-growth ambition with a mission to help the helpers.
Serve as the primary point of contact for members and partner care coordinators, guiding them from first call through post-project completion.
Make high-volume outbound calls to schedule occupational therapy evaluations, confirm appointments, and provide timely project updates.
Handle inbound member support, document interactions in CRM, and respond to health plan partners with clear, professional communication.
Jukebox Health partners with health plans to make homes safer for older adults and high-needs populations using technology and clinical networks. It is a fast-growing healthcare services company founded by experienced entrepreneurs and backed by top VCs.
Serve as a point of contact for client inquiries and support requests.
Assist with coordinating services, scheduling, and follow-ups.
Maintain accurate records and ensure timely responses to client requests.
Aisles & Abroad is a service-focused company that supports client communications and coordination services. The company fosters a supportive and collaborative remote team environment with structured onboarding and growth opportunities.