Patient Advocate I

Position Overview:

• The Patient Advocate I is the primary frontline contact for Henry Meds patients, resolving standard non-clinical needs through phone, voicemail, email, chat, and other approved channels.
• This role owns the patient interaction, completes authorized actions, coordinates internal help when needed, and keeps the patient informed through resolution.

Key Responsibilities:

• Communicate with patients by phone, email, and chat using timely, empathetic, and ownership-driven service across billing, scheduling, refill support, and portal navigation.
• Own assigned patient needs from first contact through documented resolution, managing non-clinical portions of requests that require clinical action.
• Follow approved daily work assignments, queue priorities, and workflow guidance while meeting quality, accuracy, and productivity expectations.

Qualifications and Benefits:

• Experience in telehealth, healthcare, or regulated customer service with platforms like Zendesk, Zoho, or EHR is preferred.
• The role offers Platinum PPO Healthcare, Vision & Dental, 401(k) matching, unlimited PTO, and a fully remote work environment.