Job Description
You will answer real-time customer phone, email and chat inquiries related to questions or problems customers are encountering with our software applications and products. Accurately diagnose and troubleshoot technical issues with our insurance software and products. Actively participate in Zoom sessions when needed with our customers regarding the troubleshooting and solutioning of their issue(s). Participate in monthly product and software enhancement testing. Triage and troubleshoot technical problems with customers while helping to resolve their issues. Focus on problem resolution while providing effective, efficient and empathetic customer service in a professional and courteous manner. Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary.
About Applied Systems
Applied Systems is redefining what’s achievable in the Insurtech industry and creating a place where amazing career moments are made possible.