Dispensary Support Representative

As a key technical escalation point, you’ll help customers overcome complex challenges, providing in-the-moment solutions and feedback that shapes our platform’s future. Your expertise will keep our customers running smoothly every day of the year. Key responsibilities include becoming an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets, assisting dispensary and consumer customers across email, phone, and live chat, troubleshooting hardware and software, managing multiple issues simultaneously, testing solutions for emerging issues, and contributing to knowledge sharing across teams. Contribute product feedback to the organization for future platform development.