Associate Account Director

About the Role:

• The Associate Account Director focuses on customer engagement and renewal health across SMB accounts.
• You will own GRR and NRR targets and partner with a Customer Success Specialist on account health.

How You'll Contribute:

• Manage a high-volume expansion pipeline and ensure accurate forecasting.
• Handle contract negotiations with clients who have exceeded limits.
• Meet regularly with CSS to review account health and growth opportunities.

Who You Are:

• You have 1-3+ years in SMB account management or expansion sales in a SaaS environment.
• You are highly organized, data-driven, and skilled at cross-functional collaboration.

Benefits and Perks:

• Competitive compensation and equity, plus medical, dental, and vision insurance.
• Flexible PTO policy and 15.5 company-paid holidays.
• Weekly paid family meal and a one-time remote work stipend.