Manager, Renewals

What You'll Do:

• Manage the day-to-day work of a team of Renewals Managers/Associates, implement tactical processes, and maintain accurate visibility into renewal performance.
• Deliver precise forecasting for the renewal segment and partner with Sales, Customer Success, and Finance to keep renewal and expansion opportunities moving.
• Coach team members on business acumen, pricing, contract terms, and remote working best practices.

What You'll Bring:

• Prior experience as a renewals, customer success, or sales professional, with exposure to renewal motions and strong understanding of SaaS renewals processes.
• Ability to translate functional plans into tactical processes and make sound operational decisions while escalating when needed.
• Excellent written, verbal, and remote presentation skills with a bias toward action and alignment with GitLab's values.

About the Team:

• Dedicated to driving customer retention and growth by managing the end-to-end renewal process for a large portfolio of customers.
• Leverage automation, data-driven insights, and close collaboration with Customer Success and Sales to proactively engage customers and ensure timely renewals.
• Operate in a global, asynchronous environment using tools like Salesforce, Gainsight, and Gong to coordinate efforts.