Manage an assigned portfolio of customer renewals, driving them to on-time closure through consultative conversations and identifying expansion opportunities.
Prepare and send renewal quotes and documentation accurately, analyzing moderately complex situations and collaborating with Sales, Customer Success, and Finance.
Maintain accurate CRM records, prioritize tasks, and contribute to team goals while communicating proactively with customers and stakeholders.
GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity and security. Trusted by over 50 million users and more than 50% of the Fortune 100, GitLab fosters a high-performance, values-driven culture with continuous knowledge exchange.
Manage a team of Renewals Managers to drive customer retention and growth through tactical execution and coaching.
Deliver precise renewal forecasting and maintain visibility into team performance using CRM systems.
Partner with Sales, Customer Success, and Finance to resolve issues and ensure timely renewals.
GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, security, and digital transformation. With over 50 million users and a high-performance, values-driven culture that embraces AI, GitLab is trusted by more than 50% of the Fortune 100.
Drive revenue and retention by securing renewals, mitigating churn, and delivering expansion through value-based discussions and data-driven strategies.
Cultivate customer success and adoption by improving relationships, increasing product adoption, and collaborating across departments.
Execute strategic analysis and value articulation to inform decision-makers and maintain operational excellence.
New Relic builds an intelligent observability platform that empowers companies to thrive in an AI-first world. With a global team of innovators, they foster a diverse and inclusive culture committed to customer success.