Manage an assigned portfolio of customer renewals, driving them to on-time closure through consultative conversations and identifying expansion opportunities.
Prepare and send renewal quotes and documentation accurately, analyzing moderately complex situations and collaborating with Sales, Customer Success, and Finance.
Maintain accurate CRM records, prioritize tasks, and contribute to team goals while communicating proactively with customers and stakeholders.
Manage an assigned portfolio of customer renewals, tracking key dates and driving on-time closure.
Have consultative conversations with customers to understand product usage and identify expansion opportunities.
Prepare and send renewal quotes and documentation accurately while collaborating with Sales, Customer Success, and Finance.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations speed up software delivery and improve security. Trusted by over 50 million users and more than half of the Fortune 100, GitLab maintains a high-performance, AI-driven remote culture.
Maximize customer retention rates through effective sales techniques over phone, video, and email while minimizing churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded, including evaluating license usage and completing true-up requirements.
Collaborate with Sales and Customer Success Managers to develop renewals strategy and ensure timely closure of renewals.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Manage a team of Renewals Managers to drive customer retention and growth through tactical execution and coaching.
Deliver precise renewal forecasting and maintain visibility into team performance using CRM systems.
Partner with Sales, Customer Success, and Finance to resolve issues and ensure timely renewals.
GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, security, and digital transformation. With over 50 million users and a high-performance, values-driven culture that embraces AI, GitLab is trusted by more than 50% of the Fortune 100.
Manage renewal portfolio for assigned territory, maximizing value and mitigating cancellations.
Build and send quotes, track in Salesforce, and handle complex negotiations.
Collaborate with cross-functional teams and forecast weekly, monthly, and quarterly pipelines.
Ping Identity is a cybersecurity company that provides an intelligent cloud identity platform enabling secure and seamless digital experiences. With headquarters in Denver and global offices, they serve a diverse workforce, emphasizing innovation and a culture of respect and individuality.
Own the renewal calendar and drive the timeline, leading conversations from confirmation to signature.
Maintain a weekly forecast of renewals, reporting accurately and flagging risks early.
Spot at-risk accounts and route them to the right owner, collaborating with Customer Success and Account Management.
We are transforming the woodworking industry with purpose-built, cloud-based ERP software for custom manufacturers. Founded in 2016, we are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving meaningful problems.
Manage and negotiate renewal contracts to minimize churn and foster customer success.
Collaborate with internal teams to ensure timely renewals and identify expansion opportunities.
Maintain accurate CRM data and conduct quarterly reviews to communicate customer health.
Bluesight creates healthcare IT solutions that increase efficiency, safety, and visibility for health systems and pharmaceutical manufacturers. They are a high-growth company with a start-up culture and over 3,000 customers.
Drive revenue and retention by securing renewals, mitigating churn, and delivering expansion through value-based discussions and data-driven strategies.
Cultivate customer success and adoption by improving relationships, increasing product adoption, and collaborating across departments.
Execute strategic analysis and value articulation to inform decision-makers and maintain operational excellence.
New Relic builds an intelligent observability platform that empowers companies to thrive in an AI-first world. With a global team of innovators, they foster a diverse and inclusive culture committed to customer success.
Own contract administration and renewal workflows, managing the renewal calendar and keeping Account Directors on task.
Monitor accounts for retention risk and serve as the personal account manager for a dedicated book of on-demand clients.
Provide client onboarding and training support while maintaining rigorous Salesforce documentation and account hygiene.
Leadership Connect provides a premier information service for developing relationships that impact decisions in government, business, and media. It is a close-knit team dedicated to helping each user make a difference, with a culture of transparency and collaboration.
Manage a high-volume portfolio of startup and early-stage SMB accounts, driving renewals, upsells, and day-to-day relationships.
Run the renewal pipeline end to end, forecasting accurately and closing on time, and negotiate commercial terms with confidence.
Spot and close expansion opportunities, get ahead of billing risk, and partner cross-functionally to maintain portfolio health.
Sprinto is an autonomous trust platform that centralizes compliance, audits, risk management, and AI governance. Backed by Accel, Elevation, and Blume Ventures with $31.8M in funding, Sprinto is trusted by over 4,000 organizations across 75 countries and has 300+ native integrations.
Manage quote-to-close process for renewals 120 to 90 days in advance of renewal due date.
Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension.
Partner with Customer Success to assess customer health and drive appropriate renewal solutions.
Wiz is a cybersecurity company that secures cloud and AI applications by connecting code, cloud, and runtime into a single shared context. As a fast-growing startup now powered by Google, we serve over 65% of the Fortune 100 and scan over 230 billion files daily, fostering a culture that values world-class talent and creative freedom.
Develop and maintain strategic relationships with SMB and Corporate segment clients across US and Canada markets.
Act as a trusted advisor to key stakeholders, including C-level executives, to ensure customers achieve desired outcomes.
Drive portfolio growth through zero churn and active cross-sell and up-sell opportunities.
Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, helping organizations automate customer and operational workflows. The company supports thousands of clients in over 100 countries and was named to Inc.'s Best Workplaces list in 2025 for its commitment to employee wellbeing and strong workplace culture.
Help strategic customers realize quantifiable value and ensure renewals and expansions.
Identify risks of churn and develop mitigation strategies while identifying expansion opportunities.
Proactively drive value conversations and manage customer escalations across technical and business domains.
Flexera provides data-oriented SaaS solutions for technology value optimization, helping IT, finance, and cloud teams gain insights into cost optimization and compliance. With over 50,000 customers globally, Flexera is recognized as a category leader by Gartner, Forrester, and IDC, and fosters a culture built on candor, passion, and accountability.
Manage a portfolio of 30-40 customer accounts, focusing on retention and satisfaction.
Lead renewal processes and identify growth opportunities within accounts.
Build strong relationships with key stakeholders and collaborate with cross-functional teams.
InfluxData develops InfluxDB, the leading time series platform for collecting, storing, and analyzing time series data. The company is remote-first with a globally distributed workforce.
Drive incremental revenue and product adoption by serving as a strategic, consultative partner to key accounts.
Manage a portfolio of accounts, develop Customer Success Plans, and close complex deals with executive stakeholders.
Collaborate cross-functionally and use data-driven strategies to maximize customer satisfaction and revenue growth.
Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. With over 4,500 employees worldwide, we foster a people-first, AI-driven culture focused on making a real impact.
Manage a portfolio of Tier 4 customers, driving adoption, engagement, and retention through proactive outreach and strategic conversations.
Monitor customer health and product usage to identify risks and opportunities, executing action plans to improve outcomes.
Own renewal conversations and partner cross-functionally with Sales, Support, and Product to drive growth and resolve challenges.
Total Expert is the Customer Operating System for financial services, providing a platform that combines context and action for humans and AI Assistants. Since 2016, the company has enabled over seven trillion dollars of funded loan volume and offers a competitive benefits package.
Own the entire post-verbal-commit contract process from redlining to signed MSA for every new logo, upsell, and renewal.
Manage the full renewal paperwork cycle across 200+ clients, coordinating directly with Customer Success on timing and pricing.
Handle high-volume contract threads with external procurement counterparts, ensuring deals close quickly and accurately without dropping anything.
Givzey | Version2.ai is an AI-native company that created Autonomous Fundraising to address labor shortages in nonprofit fundraising. They have deployed over 250 Virtual Engagement Officers, serve over 200 clients, and operate as a fully remote team.
Own a book of renewals end to end, forecasting, negotiating, and closing on time.
Drive mid-term expansion by spotting usage signals and closing upsell and cross-sell opportunities.
Work high-velocity, transactional cycles to maximize retention and net expansion across SMB accounts.
Arize AI is the leading AI observability and evaluation platform, helping teams monitor, troubleshoot, and optimize AI systems. The Series C company has raised over $135M and serves 150+ leading enterprises including Booking.com, Uber, Siemens, and PepsiCo.
Lead and coach a small team of Customer Success Managers, establishing clear operating cadences and enforcing CRM hygiene.
Build and implement playbooks for onboarding, account reviews, and renewals, and own key metrics like adoption and churn prevention.
Collaborate with Sales and Product leadership to align feedback loops and ensure a high-accountability, customer-first culture.
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.
Own a portfolio of Mid-Market accounts across onboarding, adoption, expansion, and renewal.
Design enablement programs and lead business reviews that tie Scribe's impact to customer outcomes.
Partner with Sales, Product, Marketing, and Support to surface expansion opportunities and flag risk early.
Scribe builds a Specialized Intelligence platform that captures how work happens; over 94% of the Fortune 500 use it. Founded in 2019, they've grown to 7 million users, 600,000 businesses, and a $1B valuation with leading investor backing.