Own a full book of business post-sale, managing the customer lifecycle from value-based selling through activation and adoption.
Drive Net Dollar Retention by identifying growth opportunities, building pipeline, and positioning the right solutions for each customer.
Maintain organized visibility across the book, forecasting churn and expansion revenue while using AI tools for daily operations.
Gusto is on a mission to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR. With teams in Denver, San Francisco, and New York, the company supports over 500,000 small businesses nationwide and builds a workplace reflecting its diverse customers.
Maximize customer retention rates through effective sales techniques over phone, video, and email while minimizing churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded, including evaluating license usage and completing true-up requirements.
Collaborate with Sales and Customer Success Managers to develop renewals strategy and ensure timely closure of renewals.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Own full commercial health of a book of global accounts, driving renewal rate and net revenue retention.
Identify and progress expansion opportunities in partnership with Sales, owning share of pipeline.
Lead commercially-focused QBRs and renewal negotiations, using AI tools for account prep and analysis.
Phrase provides the world's leading Language Intelligence Platform, combining AI and agentic orchestration to adapt content across cultures and markets. The company has a global team with offices in Europe, APAC, and the US, fostering a collaborative and innovative environment.
Own the Canadian Mid-Market as the primary commercial lead for a portfolio of 50–75 high-value renewals per quarter.
Drive full-cycle commercial execution from quoting to negotiation, securing 36-month terms to maximize long-term value.
Forecast with precision using Salesforce, collaborate with CSMs and AEs, and operate as a business owner to hit retention targets.
Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability. As a public company with a flexible working model, they have been recognized as a Great Place to Work and Glassdoor Best Place to Work.
Lead end-to-end renewal strategy for a portfolio of customers, protecting and growing recurring revenue.
Build trusted relationships with executive stakeholders and guide renewal conversations aligned with business goals.
Identify, develop, and close upsell opportunities within existing accounts, collaborating across teams.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. With a focus on unified customer experience solutions, the company fosters a collaborative culture under its "Better Together" ethos.
Drive revenue and retention by securing renewals, mitigating churn, and delivering expansion through value-based discussions and data-driven strategies.
Cultivate customer success and adoption by improving relationships, increasing product adoption, and collaborating across departments.
Execute strategic analysis and value articulation to inform decision-makers and maintain operational excellence.
New Relic builds an intelligent observability platform that empowers companies to thrive in an AI-first world. With a global team of innovators, they foster a diverse and inclusive culture committed to customer success.
Manage timely renewal of contracts for commercial customers with $50K and lower ARR, ensuring high customer and partner satisfaction.
Work directly with deal desk, pricing, partners, and cross-functional teams to get contracts renewed on time.
Adopt and champion AI tools to improve productivity and meet targets, while identifying upsell opportunities for account executives.
Zscaler is a cloud security company that accelerates digital transformation with its AI-forward Zero Trust Exchange platform, protecting customers from cyberattacks. The company fosters a culture of execution, customer obsession, and collaboration, valuing impact over activity and building high-performing teams.
Manage a high-volume portfolio of startup and early-stage SMB accounts, driving renewals, upsells, and day-to-day relationships.
Run the renewal pipeline end to end, forecasting accurately and closing on time, and negotiate commercial terms with confidence.
Spot and close expansion opportunities, get ahead of billing risk, and partner cross-functionally to maintain portfolio health.
Sprinto is an autonomous trust platform that centralizes compliance, audits, risk management, and AI governance. Backed by Accel, Elevation, and Blume Ventures with $31.8M in funding, Sprinto is trusted by over 4,000 organizations across 75 countries and has 300+ native integrations.
Manage and negotiate renewal contracts to minimize churn and foster customer success.
Collaborate with internal teams to ensure timely renewals and identify expansion opportunities.
Maintain accurate CRM data and conduct quarterly reviews to communicate customer health.
Bluesight creates healthcare IT solutions that increase efficiency, safety, and visibility for health systems and pharmaceutical manufacturers. They are a high-growth company with a start-up culture and over 3,000 customers.
Drive revenue growth by expanding customer use of Absorb through upsell and cross-sell opportunities.
Manage client relationships, negotiate renewals, and close new opportunities for 'land and expand'.
Collaborate with internal teams and maintain thorough product knowledge to support client lifecycle.
Absorb Software is a leading global AI-driven learning platform provider that helps organizations align learning with strategic goals. Trusted by over 3,300 organizations and 34 million users, the company fosters a culture of positivity, uniqueness, and collaboration.
This growing B2B SaaS organization provides technology solutions for nonprofit finance, fundraising, CRM, and digital giving. It is building a consultative, value-driven sales organization to support its expanding product portfolio.
Own a portfolio of approximately 60 strategic, named accounts and lead all commercial conversations including contract negotiations, renewals, and expansion opportunities.
Proactively manage account health by monitoring usage signals, identifying risks early, and developing risk mitigation strategies.
Identify expansion opportunities across customer divisions and business units through deep understanding of their business objectives and organizational structure.
Algolia is a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search experiences. They raised $150 million in Series D funding, quadrupling their valuation to $2.25 billion, and value grit, trust, candor, care, and humility.
Own a book of accounts and drive renewals and expansions, protecting GRR and creating NRR growth.
Lead pricing migration and multi-module adoption conversations, positioning Workleap Agent as a force multiplier.
Maintain a clean HubSpot pipeline and use AI tools to prep for high-value customer conversations.
Workleap is a Montreal-based tech company building simple products for managers and Microsoft 365 governance, trusted by 15,000+ companies. It's a high-growth scale-up with a collaborative, high-trust culture.
Lead and scale a team of full-cycle Account Executives to acquire and close SMB customers, delivering consistent revenue growth.
Coach AEs on discovery, negotiation, and closing while driving pipeline discipline and forecast accuracy.
Operate a metrics-led cadence to improve deal velocity, win rates, and pipeline quality using data and AI tools.
Airwallex is a unified payments and financial platform for global businesses, empowering over 250,000 companies with integrated solutions for payments, treasury, and embedded finance. Founded in Melbourne, it has a team of over 2,300 across 27 offices and is valued at US$11 billion.
Lead renewals efforts for an assigned territory, managing timely execution and growth.
Develop and maintain close working relationships with field sales and clients.
Achieve or exceed monthly, quarterly, and annual sales goals while mastering internal processes.
ePlus believes technology is a people business, delivering innovative IT solutions. They foster a culture of collaboration and work-life balance, but employee count is not specified.
Own a high-volume renewal portfolio for CaptivateIQ's Velocity segment, driving timely renewals and proactive risk management.
Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Support to resolve blockers and maintain accurate forecasts.
Identify churn risk early, articulate value to transactional customers, and support save motions to improve retention.
CaptivateIQ is a SaaS company that provides a commission and incentive compensation management platform. It is a growing company with a collaborative, fast-paced culture focused on customer success and operational excellence.
Own GRR and NRR goals for a high-volume set of existing SMB accounts.
Manage a high-volume expansion pipeline, ensuring accurate forecasting and CRM hygiene.
Engage customers in renewal and growth conversations, surfacing expansion opportunities.
AudioEye is a digital accessibility company that eliminates barriers to web content for people with disabilities. It is a team of passionate problem-solvers driven by purpose and impact, fostering a culture of ownership and collaboration.
Own renewals and growth across a high-volume book of business, including contract execution, license expansion, and price increases.
Build and maintain living account plans, monitor account health, and drive early engagement for renewals.
Collaborate cross-team as the customer's internal champion, representing Buildout at events and traveling up to one week per quarter.
Buildout provides an AI deal engine for commercial real estate brokerages, automating workflows from lead to commission. Trusted by over 50,000 brokers, they have a collaborative, high-growth culture.
Drive new and existing client growth by identifying high-value business problems and building executive-aligned solution roadmaps.
Manage the entire sales lifecycle from prospecting to closing, focusing on the manufacturing sector.
Collaborate with Microsoft field teams to co-sell and drive pipeline through strategic relationships.
MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Established in 2002, it has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI, and is a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.
Manage a book of existing customers, driving retention and expansion revenue through strategic account planning and executive relationships.
Identify whitespace opportunities and generate pipeline within assigned accounts to grow net-new revenue.
Collaborate with Customer Success and cross-functional teams to ensure customer adoption and deliver value-driven Executive Business Reviews.
Firstup provides a digital employee experience platform that connects organizations with their employees. The company fosters a culture of customer success and innovation, with a focus on driving measurable business outcomes.