Upper Mid-Market Account Manager

What you’ll do:

• Increase the net dollar retention of your book of business through upsells and cross sells.
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships.
• Generate and close new opportunities for 'land and expand' within assigned accounts.

What you’ll bring:

• Post-secondary degree and 5+ years of experience managing client relationships and driving revenue growth through upselling.
• Very strong time management, organizational, and communication skills.
• Outgoing, personable nature with a sales-driven attitude and strong team player mentality.

Technologies we use:

• AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk.
• Calendly, Zoom, Teams, Adobe Acrobat.
• Additional tools supporting sales and client management.