Account Manager, Customer Success
Remote regions
USBenefits
Unlimited PTO
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Key Responsibilities:
- Own account strategy; build stakeholder relationships.
- Run QBRs, roadmaps, renewals; keep docs client-ready.
- Partner with CST; find expansion and upsell opportunities.
Your Background:
- 3-5 years in customer success or account management in SaaS.
- Agency experience; manage 3-7 accounts.
- Proven renewals, upsells, and communication.
You'll Thrive Here If You:
- Balance commercial mindset with client success.
- Take ownership and communicate proactively.
- Care about polish and partnership.
Pencil
Pencil is an advertising technology company whose SaaS product uses Generative AI to transform content creation. It fosters a culture of ownership, proactive communication, and polished client management.