Troubleshoot and support all customers via phone, email or chat with website questions/issues. Perform data entry, setup of web sites and proof site content. Research and register URL’s, scan, create, and load artwork, logos and custom images from variety of sources. Assist with basic search engine optimization, marketing through social media, online marketing and branding. Assist with daily departmental operations as required.
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Customer content specialists will work directly with clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, customer content specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.