Remote Customer Success Manager - Western Mexico Tijuana

We are seeking a proactive and strategic Customer Success Manager (CSM) to ensure our customers maximize their value from contentmarketing.ai. The CSM will be responsible for onboarding, engagement, retention, and expansion, working closely with customers to help them achieve their content marketing goals. This role requires strong communication, relationship-building, and problem-solving skills. Key responsibilities include onboarding & training, customer engagement & relationship management, retention & expansion, customer support & problem solving, reporting & success metrics, and thought leadership & best practices. Success in this role relies on excellent communication and analytical abilities.