Customer Success Manager

Join the K12 Success Team as a Customer Success Manager (CSM) to increase student access to Daybreak’s evidence-based mental health care. This is a fully remote role that blends project management, product onboarding, and educator enablement, helping school staff seamlessly adopt and engage with our services across 50+ partner school districts. You’ll lead district program launches, provide white-glove technical support, conduct engaging school staff trainings, and help drive adoption across schools. Technical Product Configuration & Support Set up referring staff accounts through SFTP file uploads and manage staff lists in Google Sheets and Hubspot. Support product setup and configuration for new and existing school districts. Provide user support for login/access, referral system questions, and troubleshooting. Training & Information Sessions Prepare and facilitate staff onboarding trainings and ongoing information sessions. Manage logistics including Zoom setup, registration, and session follow-up. District-Specific Adoption Initiatives Collaborate with Account Managers to roll out district-specific campaigns and adoption strategies. Execute targeted interventions including campus visits, outreach emails, webinars, and champion development. Resource Development & Program Scalability Build and improve resources, templates, dashboards, and other tools to scale support. Examples include building Salesforce/Looker dashboards, analyzing survey results, updating help center content, and collaborating on new school-facing webinars