SEO Customer Support Specialist

Help propel our growth as an SEO Customer Support Specialist. Responsibilities include testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more. Communicating with clients on live chat/our virtual office to help solve problems and answer questions. Develop and apply testing processes for new and existing products to meet client needs. Leading product demos + customer onboarding calls with clients. Discuss product issues with the team. Adapting to the role as needed. Proven experience in a customer success or client services role, preferably within a SaaS or technology environment. Solid understanding of SEO principles and practices Strong technical aptitude and the ability to quickly learn new software. Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts. Ability to create engaging and informative training materials, including Loom video tutorials. Proactive problem-solving skills and a passion for helping customers succeed. Fluent in written + verbal English.