Job Description
As an agent, you will help newly engaged and recently married couples navigate their wedding planning journey as well as provide support for their wedding guests, family and friends. You will be managing a high volume of inbound phone calls continually meeting productivity expectations. You'll ensure customers receive a quick response time by staying on top of assigned tickets. You will de-escalate situations involving dissatisfied customers, offering patient assistance. Provide education and troubleshooting of product features and site navigation. You'll be an empathetic ear as couples navigate what is one of the most joyful and exciting, yet stressful experiences of their lives!
About Zola
Zola is reinventing the wedding planning and registry experience to make the happiest moment in couples’ lives even happier by combining compassionate customer service with modern tools.