Customer Support Engineer I - Intern

You're the frontline hero, the voice of InfinitePay, and will tackle customer issues head-on, from simple guidance to complex technical juggernauts. Delivering exceptional service, solving problems end-to-end, and turning challenges into triumphs are key aspects of the role. You'll engage with customers through chats, emails, and calls, offering stellar support and solutions, and delve into inquiries and technical troubles, diagnosing and resolving any customer issues. You will provide alternative solutions, aiming to retain and delight our customers and clients, conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn. There is a chance to grow and learn in a supportive, dynamic, fully remote and diverse team, where autonomy is paired with collaboration and innovation.