Job Description
As a Client Engagement Trading EXP specialist you will be the first point of contact when our clients need assistance with any of our trading products - whether it be consumer, spot, margin, futures or kraken desktop. You will work closely with clients and potentially other internal departments such as product, compliance, engineering or other support teams to solve clients’ technical issues, while providing the excellent customer service our clients expect from Kraken.
You will answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels, diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues, and provide testing and feedback for new trading features.
About Kraken
Kraken is a mission-focused company rooted in crypto values; as a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto.