Job Description
As a Telechat/Phone Chat Support Specialist, you will be responsible for assisting our customers through phone and chat platforms. You will serve as the first point of contact for our clients and will provide exceptional customer service, ensuring that their queries are promptly and accurately addressed. Key responsibilities include responding to phone and chat inquiries, troubleshooting issues, generating sales leads, and maintaining detailed records. You'll also collaborate with team members to improve processes and stay up-to-date with product knowledge, adhering to company policies and procedures.