Health Guide US (Remote)

Transcarent Health Guides work to ensure that all of our Members have an excellent experience using our services and products. As a Health Guide, you will walk hand in hand with Transcarent Members through their healthcare journey. By serving as a concierge and a navigator, you will help each individual make the best health and financial decisions for themselves and their family. With your interactions and relationship, you will deeply understand the healthcare needs of the Member, guide them to the best options available and support them throughout their full healthcare experience. You will serve as a trusted advisor to Transcarent Members, leveraging customer service and motivational interviewing skills to understand needs and wants of the Member and guide them on each step of their journey. You will provide motivation, guidance, support and encouragement to the Member. Assist Members in creating and achieving a healthy vision for a successful health and care journey. You will also provide comprehensive support, which may include education, referrals, concierge activities, navigation and guidance. You will determine appropriate referrals to other programs/services as needed with or without technology guidance. The role involves connecting with Members across all communication channels (phone, chat, email, messaging) to build a relationship based on trust, and adapting communication styles to accommodate the unique needs of each Member served.