Customer Service Agent (RMG Team)

In this critical role, you'll deliver exceptional customer service by providing accurate product and service information, resolving issues, and offering guidance on promotions and bonuses. Partner with cross-functional departments (retail, marketing, tech, etc.) to effectively resolve customer concerns and ensure a seamless customer experience, consistently meeting or exceeding agreed-upon KPIs and performance targets. You will also recognize problem gambling signs and assist customers by providing information and resources to get them the necessary support. This is achieved by engaging in continuous learning through hands-on training with fellow agents, leads, and management to enhance skills and knowledge.