Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier. Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement. Partner closely with internal teams to deliver the best customer experience to drive growth and retention.

Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders.

Taking care of clients is at the heart of Alan's business, and User Care Experts are on the frontline to answer members, solve their problems, and offer an amazing customer experience; responsibilities include dealing with member requests, improving processes, coaching junior members, and contributing to various projects.

As the first point of contact for inbound conversations, you'll assist customers and escalate tickets to subject matter experts when needed, ensuring a great customer journey. You'll own the support queue, aiming for one-touch resolution in a fast-paced environment. This role involves providing first-level support via email and chat, triaging inquiries, and documenting interactions while adhering to SLAs and company security practices.