As a Client Success Specialist, you'll guide new clients through the onboarding process for our unemployment management services—from initial setup to full implementation. We are looking for experience communicating the value of the product and its features to customers, attention to detail, and an enthusiastic approach to client relationships. You'll report directly to the Director of Provisioning.
The role involves providing assistance to priority customers and business partners via email or phone, including analyzing needs, resolving issues, and providing system guidance. Responsibilities include managing support tickets, escalating when necessary, and acting as a subject matter expert on product features. Collaboration with Project Implementation Consultants is crucial for seamless customer transition.
Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions. Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering. Act as a trusted advisor to clients and become an extension of the customer’s team.