Customer Service Agent

As a Customer Service Agent, you will interact with current policyholders via phone, email, and chat, and contact customers banks/mortgages to obtain additional details. You’ll be creating/updating policies for customers to review and submitting payments/issuing refunds. Responsibilities include educating customers on policies and coverages. Candidates should have an active Property & Casualty (P&C) or Personal Lines insurance license, experience in a call center/high incoming call volume environment, and superior customer service skills with empathy towards others. Must have ability to work in a fast paced environment with limited structure and be proficient in Google suite or similar tools. Kin offers a comprehensive benefits program including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options, Employee Assistance Program, elective voluntary benefits, 401K with company match, paid parental leave of up to 14 weeks for birthing parents and 8 weeks for non birthing parents, and continuing education and professional development opportunities.