Program Coordinator

Customer service sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors, primarily focused on administrative tasks and account management. You’ll have the opportunity to support and learn from senior members of the service team, as well as collaborate with the enrollment and academics teams to ensure families and tutors are set up for success. You’ll support and assist in growing the business by providing exceptional customer service and helping others achieve monthly revenue goals. You will partner with a senior program manager to provide high quality customer service to up to 500 StudyPoint students and families. You will also support our amazing staff of tutors by being responsive via phone/email/text to their questions and concerns. This role also assists in providing high-level administrative organization for family accounts: conduct research, track data, handle information requests, prepare correspondence, and schedule family consultations and/or meetings.